Housekeeping Administrative Assistant

Job title: Housekeeping Administrative Assistant

Reports to: Director of Housekeeping

Pay rate: $16.28 to $17.00

Position type: Variable hours /Part time – health benefits after 1 year and 1456 hours worked.

Campbell’s Resort offers its employees a comprehensive benefits package including Aetna Medical, Delta Dental, VSP Vision, USAble Life & Disability, a match 401(K) program as well as vacation time and the accrual of sick leave hours.

Job Description Summary:

The Housekeeping Administrator will have the responsibility to take directions, have communication with guests, Front Desk staff, different departments, monitor voicemails, emails, have a record of all lost and found items. Secondly, the upkeep of the lost and found inventory, have the experience in administrative skills, Daily Reports, Summaries, and be flexible to be trained in new tasks. The Administrator will have the responsibility to contact the guests and let them know we will be charging them more to mail packages through phone and over email.

Summary of Housekeeping:

Provide the best in-room experience through our high-level cleaning team service to make all guests feel like part of our Campbell’s Family.

The Housekeeping Department offers exceptional cleaning services in the rooms, conference rooms, restaurant, and public areas. Making sure that those areas are clean and comfortable to receive guests.

Minimum requirements:

• Minimum age of 21 years.
• Must have excellent written and verbal English communication skills, both over the phone and in person.
• Ability to communicate with the guest and other departments such as Front Desk, Laundry, Maintenance, Restaurant, and others.
• Must possess basic computer skills, i.e. Excel.
• Willingness to learn to use the required computer systems.
• Flexible schedule.
• The schedule will be from 10a.m. to 6 p.m.
• Self-motivated, can find work to do without constant supervision.
• Wiling to learn new tasks within the Housekeeping Department.
• Must be able to help find solutions to guest complaints.
• Must have a high school diploma or GED.
• Ability to maintain composure under stress.
• Ability to take direction and contribute to a team atmosphere.
• Must be self-motivated and take initiative to keep busy.
• Excellent grooming and personnel hygiene.
• Washington state Driver’s License.
• Be open to learning new tasks within the department.

Physical requirements:

• Sitting for long periods of up to 8 hrs.
• Occasionally reaching and stooping.
• Occasionally lifting, pushing, and pulling up to 40lbs.

Essential Functions:

• Get to work in a clean uniform, well groomed, and ready to work.
• Communication with the guests
• Communication with Front Desk, to obtain guest information.
• Communication with Human Resources, regarding incidents or guest complaints.
• Having confidentiality.
• Having organizational skills.
• Monitor lost and found items from the Front Desk, Restaurant, Beach, Midtowner, Laundry, and Campbell’s rooms.
• Listen and keep a record of lost and found voicemails.
• Listen and keep a record of Call-ins and other voicemails.
• Keeping a record of keys, work phones, and radios within Housekeeping.
• In charge of Daily Reports, Summary, Checking list, Maintenance log, and the Housekeeping Bible (a record of everyone’s daily tasks).
• Checking emails and responding to the guests as soon as possible.
• Keep a record of all Lost and Found items.
• Work with Google Drive, Excel, and Word.
• Learn to work with Maestro and Purple Cloud systems.
• Update the guest on a constant basis.
• Update the guest regarding the policy updates and changes.

Position Type and Expected Hours of Work:

This is a variable-hour and Part time position, expected work hours are based on seasonal volume, business demand, and hours of operation. Weekends, nights, and holidays are also necessary. You must be flexible and willing to adapt schedule to meet business demands.

Other Duties:

Please note that this description is not designed to cover or contain a specific list of activities, which are required of the employee for their work. Duties and responsibilities may change at any time and without notice.

The Vision for our Futures:

To be the #1 hospitality destination in the Northwest.

Our Mission:

To enhance the lives of our guests, team, and community through superior service and hospitality. Our mission is the common thread that binds us together in everything that we do while at work. Whether you are part-time, seasonal, or a year-round employee, you are an ambassador for Campbell’s and our most asset.

Housekeeping Department Mission:

Improve the lives of our guests, team and community through superior service and hospitality. Our mission is the common thread that unites us in everything we do while we work. Whether you work part-Time, Season, or year-round you are a Campbell's ambassador and our most asset.

Housekeeping Department Vision:

The guest rooms, conference rooms, restaurant and public areas must be always kept clean and comfortable. We strive to offer exceptional cleaning services.

Housekeeping Department Core values:

Respect: Recognize the importance of our team by following the Golden Rule. "Respect at all times"(Treat others how you want to be treated).

Excellence: We will work to high standards and continue to strive to perform at a high level of quality.

Honesty: It is having the courage to always tell the truth of the facts, to be reasonable and fair with your actions.

Support: Let us help others to perform at their best, provide retraining when necessary to succeed.

Integrity: Having integrity means doing the right thing reliably.

Reliability: The quality of being reliable to be always more successful.

Competitive: Have a strong desire to excel or be successful.