Claims Manager

SERVPRO Team Friermuth

Tacoma, WA

$22 to $25 Hourly
Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Do you love helping people through difficult situations?
Then dont miss your chance to join our Franchise as a new Claims Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:
Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Monday - Friday / 8am - 5pm

Benefits:

Dental insurance- Available day 1
Health insurance- Available day 1, with 5 different plans to select from
Vision insurance- Available day 1
Paid vacation time
401(k) after 1 year with 4% employer match
6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
Health savings account
Paid sick leave
Employee referral program
Career path planning and training
Employee recognition programs

Responsibilities:

Monitor job file status and job file audit status
Maintain job file WIPs
Monitor and ensure client requirements are followed
Review and validate initial field documentation
Create preliminary estimate
Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
Maintain internal and external communications
Complete and review job file documentation for final upload and the audit process
Perform job close-out

Qualifications:

2+ year(s) of administrative or office-related experience and business experience
Experience in the commercial cleaning and restoration or insurance/service industry is strongly desired
Experience with writing estimates, job file processes, and quality assurance, a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associates/bachelors degree preferred
Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.

SERVPRO Team Friermuth supports and hires our military veterans and spouses!

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.