Systems & Network Administrator

About Us:

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers, and retailers around the world.

We are looking for a Systems & Network Administrator to work at our Louisville, Kentucky distribution center. If you are a self-starter who is driven in ensuring that we achieve business results and create a great company culture while doing it, then we are looking for you!

Scope:

The Systems & Network Administrator position is responsible for supporting all aspects of desktop & network infrastructure within a multi-site enterprise environment. This role will require the candidate to own and be accountable for delivering support for both on-site & remote-site users & infrastructure services.

The ideal candidate will have a strong background in managing and optimizing IT infrastructures, with a specific emphasis on supporting and enhancing systems related to warehouse operations and automation technologies. This role requires a blend of technical expertise, problem-solving skills, and a decent understanding of warehouse management processes.

Main Duties and Responsibilities:

Network & Server Infrastructure:

• Oversee and maintain the network infrastructure supporting warehouse operations, ensuring seamless connectivity for all systems

• Collaborate and ensure the smooth operation of network connectivity supporting warehouse systems and automation technologies

• Support enterprise VPN, WAN, WiFi and LAN infrastructure, including Cisco, Avaya, Sonicwall, routers, and switches

• Offer comprehensive technical support for physical and virtual servers, including VMware, Nutanix, and Microsoft environments

Warehouse Systems Management:

• Support and maintain Warehouse Management Systems (WMS) and automation technologies to ensure optimal performance and reliability

• Collaborate with cross-functional teams to integrate WMS with other business systems

• Implement, upgrade, and troubleshoot warehouse software applications, addressing any issues that may arise

• Conduct regular assessments of automation processes, identifying areas for improvement and implementing enhancements

Backup and Disaster Recovery:

• Assist in maintaining and improving backup and disaster recovery plans for office & warehouse systems

• Ensure data integrity and security compliance in backup and recovery processes

Security and Compliance:

• Implement and enforce security measures to safeguard warehouse systems and data

• Ensure compliance with industry standards and regulations related to warehouse operations and data management

End-User Support and Training:

• Take ownership of the day-to-day operations and support for end-user requests

• Provide support for standard and label network printers, radio frequency scan guns, IP cameras, and coach users on basic setup and troubleshooting techniques

• Deliver support and training to users for IT applications, including Microsoft Office and other corporate software tools

Workstation Deployment and Support:

• Perform workstation deployment, imaging, software/application installation, and upgrades

• Manage digital and VOIP telephone systems within the warehouse environment.

Mobile Devices and Management:

• Experience supporting mobile devices and Mobile Device Management solutions for warehouse staff

System Monitoring and Optimization:

• Implement monitoring tools to proactively identify potential issues and address them before they impact operations

• Continuously optimize warehouse systems for improved efficiency and performance

Record Keeping:

• Maintain records of troubleshooting and documentation in a professional manner for future reference

• Develop, implement, and monitor information systems policies and controls to ensure data accuracy and security compliance

Flexibility and After-Hours Support:

• Demonstrate flexibility for after-hour coverage and problem resolution as needed

Skills and Qualifications:

• Bachelor's degree with an IT-related focus from a four-year college, university or equivalent experience

• Certification in relevant technologies (e.g., Microsoft, VMware, Nutanix, Network+, Security+ or similar)

• 5 years' experience with systems and networking administration experience with Microsoft’s core business applications / Azure / Office 365, as well as virtual environments built on VMware and Nutanix

• Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.

• Technical services and support at the network level: WAN and LAN connectivity, VPN, Remote Desktop / Terminal Services, routers, firewalls, and security (SonicWALL / Extreme / Cisco).

• Install, configure, test, and maintain operating systems, application software and system management tools

• Strong understanding of all aspects of network security

• Experience with SAN/NAS, various types of UPS, understanding of RAID arrays

• Working knowledge of IP Based Phone Systems and experience dealing with service providers for SIP Trunks/PRI’s/POTS Lines

• Preferred knowledge / experience with integration of IT systems and warehouse automation technologies

• Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution

• Implement and support disaster recovery solutions

• Proactively ensure the highest levels of systems and infrastructure availability

• Strong customer support skills and teamwork orientation coupled with enthusiasm, energy, and self-motivation to work independently

• Proven ability to juggle multiple projects with changing priorities, under minimal supervision

• Proven analytical and troubleshooting skills

• Provide 2nd and 3rd level support

• Maintains familiarity with industry best practices

Perks:

• Health benefits available 1st of month following hire date

• Employer paid life, short term and long term disability

• Vacation, sick time and 10 paid holidays

• Discretionary bonus #LI-SB1