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Gaming Service Worker Jobs (NOW HIRING)

J&J Ventures

Gaming Service Technician

Libertyville, IL · On-site

About the Role As a Gaming Service Technician, you will play an essential role in troubleshooting ... Ability to maintain professional working relationships with establishment employees and patrons ...

J&J Ventures

Gaming Service Technician

Champaign, IL · On-site

About the Role As a Gaming Service Technician, you will play an essential role in troubleshooting ... Ability to maintain professional working relationships with establishment employees and patrons ...

J&J Ventures

Gaming Service Technician

Loves Park, IL · On-site

About the Role As a Gaming Service Technician, you will play an essential role in troubleshooting ... Ability to maintain professional working relationships with establishment employees and patrons ...

Sycuan

Barback- Gaming Service Bar

El Cajon, CA · On-site

Sycuan is a community of people working together toward a common goal. Whether you work in our ... Provides guests with service by acknowledging and welcoming guests entering the bar, assisting the ...

Spinplay Games

Games Service Developer

Las Vegas, NV · On-site

Service Developer will act in both a project owner and project support role, working across multiple projects within a single year. Key Responsibilities * Designs, codes and debugs game services ...

Boyd Gaming

TABLE GAMES FLOOR SUPERVISOR

Florence, IN · On-site

Assumes overall responsibility for the effective gaming service activities for a designated area ... This position operates in a working environment that is subject to varying levels of crowds, noise ...

Boyd Gaming

TABLE GAMES FLOOR SUPERVISOR

Florence, IN · On-site

Assumes overall responsibility for the effective gaming service activities for a designated area ... This position operates in a working environment that is subject to varying levels of crowds, noise ...

Ballers - Boston

Food Service Worker

Boston, MA · On-site

$18/hr

About Ballers Ballers is the ultimate sports venue where passion for the game meets community ... Previous food service or food truck experience is a plus, but not required. * Experience working ...

Knighted Gaming

Gaming Associate

Miami Gardens, FL · On-site

$21/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Knighted Gaming

Gaming Associate

Port Saint Lucie, FL · On-site

$20/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Knighted Gaming

Gaming Associate

Orange City, FL · On-site

$19/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Knighted Gaming

Gaming Associate

Saint Petersburg, FL · On-site

$20/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Knighted Gaming

Gaming Associate

Port Saint Lucie, FL · On-site

$20/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Knighted Gaming

Gaming Associate

Pensacola, FL · On-site

$19/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Knighted Gaming

Gaming Associate

Miami Gardens, FL · On-site

$21/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Knighted Gaming

Gaming Associate

Orange Park, FL · On-site

$19/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Knighted Gaming

Gaming Associate

Pompano Beach, FL · On-site

$21/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Knighted Gaming

Gaming Associate

Port Saint Lucie, FL · On-site

$20/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

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Gaming Service Worker information

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$13

$21

$30

How much do gaming service worker jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for gaming service worker in the United States is $21.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a gaming service worker?

Gaming Service Workers are professionals employed in casinos and other gaming establishments who assist patrons with gambling activities. Their duties typically include operating gaming tables, explaining game rules, monitoring play to ensure fairness, and providing customer service. Some Gaming Service Workers also handle payouts, monitor gaming machines, and address guests’ questions or concerns. They are essential for maintaining a fun, safe, and regulated gaming environment. Good communication and math skills are important for this role.

What are the key skills and qualifications needed to thrive as a gaming service worker?

To thrive as a Gaming Service Worker, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Knowledge of casino games, familiarity with POS systems, and, in some cases, state gaming licenses are typically required. Excellent communication, integrity, and conflict resolution skills help you stand out in this customer-facing role. These skills are vital for ensuring fair gameplay, maintaining regulatory compliance, and delivering a positive guest experience.

What are the most common challenges faced by gaming service workers during busy shifts?

Gaming Service Workers often encounter challenges such as managing high volumes of patrons, maintaining excellent customer service under pressure, and ensuring compliance with gaming regulations. During peak hours or special events, multitasking efficiently—such as handling payouts, answering guest inquiries, and monitoring gaming areas—becomes crucial. Building strong communication skills and staying calm under pressure can help address these challenges and ensure a positive gaming experience for all guests.

What is the difference between Gaming Service Worker vs Gaming Technician?

AspectGaming Service WorkerGaming Technician
CredentialsHigh school diploma or equivalent; some roles may require certification in gaming or customer serviceHigh school diploma; technical certifications in gaming hardware or electronics often preferred
Work EnvironmentCasinos, gaming arcades, entertainment venuesGaming centers, casinos, repair shops
Employer & Industry UsageCasinos, gaming establishments, entertainment venuesGaming equipment manufacturers, casinos, repair services
Common Search & ComparisonOften compared for customer service and basic maintenance rolesCompared for technical repair and hardware troubleshooting

The main difference is that Gaming Service Workers primarily focus on customer service, assisting players and maintaining gaming areas, while Gaming Technicians handle technical repairs, hardware troubleshooting, and equipment maintenance. Both roles are essential in gaming environments but differ in technical complexity and responsibilities.

What jobs can I do if I like gaming?

A Gaming Service Worker typically assists with game-related customer support, troubleshooting, and maintaining gaming platforms. Other related jobs include game tester, game developer, community manager, or esports coordinator, which often require specific skills, certifications, or experience in gaming or technology environments.
More about Gaming Service Worker jobs

Who are the top companies hiring for Gaming Service Worker jobs?

The top employers for Gaming Service Worker jobs are:

What job categories do people searching Gaming Service Worker jobs look for?

The top searched job categories for Gaming Service Worker jobs are:

Gaming Service Worker jobs near you
Infographic showing various Gaming Service Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,174 per year, or $21.2 per hour.

Gaming Service Technician

Libertyville, IL • On-site

J&J Ventures
501 - 1,000 employees
Learn more about J&J Venturesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Description
Since 1929, J&J Gaming has been a leader and a trusted partner in Gaming and Amusements. This position is with J&J Ventures Gaming, LLC. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k)-retirement plan.
About the Role
As a Gaming Service Technician, you will play an essential role in troubleshooting, servicing, and repairing video gaming equipment at customer establishments throughout the assigned service area. This position is responsible for responding to service calls, resolving technical and customer-related issues, and supporting management in delivering exceptional customer service across the region.
The ideal candidate must be at least 21 years of age, possess a valid driver's license with a satisfactory driving record, and successfully meet all requirements established by the Illinois Gaming Board and the Illinois Department of Financial and Professional Regulation, including fingerprinting and background screening.
What you'll do
Core Responsibilities
  • Respond to service calls and complete equipment repairs efficiently by prioritizing requests based on urgency and geographic location.
  • Coordinate with Compliance and Service teams, under the direction of the Regional Operations Manager, to identify and prepare equipment for deployment and service.
  • Diagnose, troubleshoot, and repair malfunctions involving electronic gaming devices and related equipment.
  • Install, inspect, and test electronic gaming devices, hardware, and associated systems to support continuous and efficient business operations.
  • Communicate professionally with clerks, management, and customers to address and resolve service-related issues.
  • Complete and maintain all required service documentation, device records, and activity logs accurately and timely.
  • Ensure the quality, functionality, and integrity of all incoming and outgoing equipment.
  • Monitor inventory levels and communicate equipment and parts needs to minimize downtime and support rapid product turnaround.

Collaborations and Partnerships
  • Ability to effectively collaborate with the Team Lead
  • Ability to work closely with the Regional Operations Manager
  • Ability to collaborate and communicate effectively with team members
  • Ability to maintain professional working relationships with establishment employees and patrons utilizing Video Gaming Terminals (VGTs) within establishments

Other Responsibilities
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties, responsibilities, and activities may change at any time with or without notice.
Who You Are
  • Must be at least 21 years of age.
  • Previous experience troubleshooting and repairing VGTs preferred but not required.
  • Possesses intermediate-level computer skills.
  • Maintains a valid driver's license with a satisfactory driving record.
  • Proficient in the use of electrical testing instruments, including gauges and meters.
  • Demonstrates the ability to read, write, and perform basic mathematical calculations, including addition, subtraction, multiplication, and division.
  • Exhibits strong electronic and mechanical aptitude with the ability to follow detailed instructions accurately.
  • Communicates effectively and professionally with customers, peers, managers, and cross-functional departments.
  • Must successfully meet all requirements established by the Illinois Gaming Board and the Illinois Department of Financial and Professional Regulation, including fingerprinting and background screening.
  • Adaptable, collaborative, and committed to delivering quality results
  • Inclusive and team-oriented mindset

Supervisory Responsibility
This position does not have supervisory responsibilities.
Education
Requires a high school diploma or GED. Equivalent work experience may be considered in lieu of formal education.
Experience
A combination of education, training, and relevant experience will be considered in lieu of strict year requirements.
Work Environment
This position works primarily indoors in a climate-controlled environment with minimal exposure to outdoor weather conditions. Noise levels and environmental changes are typically low and predictable.
Physical Demands
The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.
This role involves frequent physical activity, including standing, walking, bending, lifting, and carrying throughout the shift. May frequently lift or move items up to 50 lbs, and occasionally up to 75 lbs.
Travel
This role requires regular local travel between company locations or job sites. Travel is typically within the same day and does not require overnight stays.
Other Duties
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties, responsibilities, and activities may change at any time with or without notice.
Starting Range
$18.85 - $23.56 /hr

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