Regional Operations Manager

The Regional Operations Manager oversees the day-to-day business operations for an E2 Optics regional area and is responsible for its overall profitability on a monthly, quarterly, and annual basis. Duties include generating new customers, identifying new business opportunities, recruiting, and developing employees, and ensuring and improving the performance, productivity, efficiency, and profitability of the region through the provision of effective methods and strategies.

Core Duties & Responsibilities:

• Safety is E2’s number one Core Value. Follow safe work practices and company and client worksite policies.
• Promotes company Core Values to foster and safeguard family-centric culture.
• In coordination with sales, conducts monthly, standing pipeline meetings with key partners.
• Directs operational aspects for a designated geographic area including sales, project management, field operations, and customer service.
• Assesses local market conditions and identifies current and prospective sales opportunities.
• Develops, forecasts, financial objectives, and business plans.
• Meet goals and metrics as assigned by leadership: 1) Meets or exceeds monthly, quarterly, and annual revenue goals 2) Oversees execution of project management using WIP (Work in Progress) report system 3) Oversees management of and minimizes regional overhead costs on a monthly, quarterly, and annual basis 4) Manages and forecasts labor needs, shortages, and overages 5) Anticipates work levels to best maintain “even” workloads throughout the year 6) Works with Project Managers to ensure project profitability
• Develops and manages budget and allocates funds appropriately.
• Coordinates with corporate human resources, information technology, corporate controls, QA/QC and administration as needed to accomplish business objectives and meet legal and compliance requirements.
• Develops regional personnel by: 1) Providing training, coaching, and motivation 2) Identifying areas of improvement and propose corrective actions that meet challenges and Leverage growth opportunities 3) Holding Regional Project Managers and leaders accountable for doing the same with their own team.
• Shares knowledge with other regions, divisions and corporate on effective practices, competitive intelligence, business opportunities and needs.
• Addresses customer and employee satisfaction issues promptly.
• Adheres to high ethical standards and complies with all regulations/applicable laws.
• Networks to improve the presence and reputation of the region and company.
• Stays abreast of competing markets and provide reports on market movement and penetration.
• Occasional site visits to meet with clients. This often can result in construction environment style client meetings and job walks.
• Travel: The individual in this role should be able and willing to travel as required by E2 Optics.
• Additional Responsibilities: As identified and assigned.

Education: 

• High School Diploma required, Associate’s or bachelor’s degree is preferred
• PMP or RTPM certification preferred
• RCDD certification is preferred
• BICSI Technician Certified preferred
• OSHA 10 required.  OSHA 30 is preferred 

Experience: 

• 7 – 10 years’ telecommunications/low voltage management and revenue growth experience
• 10+ years construction/telecommunications experience
• Experience with security, audio visual, videoconferencing, wireless communications preferred
• Proven project management experience on time, on budget, with safety and quality required.

Knowledge, Skills, & Abilities: 

• Decision Making and Judgment: 1) This position requires the ability to assess information and interpersonal interactions to negotiate business that meets or exceeds client expectations, while providing a profitable revenue stream for E2 Optics. 2) This position involves considerable decision-making authority and creative problem solving skills regarding procedures, plans, and schedules. Although there are sometimes problem-solving guidelines for particular problems, there may be no existing procedures or instructions for those problems. 
• Strong leadership, human resources management and conflict resolutions skills
• Ability to meet sales targets and production goals.
• Ability to influence and negotiate.
• Ability to professionally communicate internally and to clients.
• Familiarity with industry’s rules and regulations
• Excellent organizational, delegation, and communication skills
• Results driven and customer focused
• Critical thinking and problem solving skills 
• Adaptable team player