Law Firm Receptionist

Description

Reynolds Defense Firm is looking for one genuine, authentic person to join us as our full-time receptionist to help our Client Intake Department. This is an in-person position in our Portland office with the potential for one day per week to be worked remotely.

As the person answering our Client Intake phones, you'll be the first person to speak with our potential clients. This means your amazing ability to be kind, calm, compassionate and effective on the phone is just what the scared and worried folks who call us are hoping to hear!

If you recognize yourself in the following description, please consider applying for this position, because we'd love to get to know you:

You are solid - to us, this means you are honest, confident, compassionate, sincere, trustworthy, empathetic, courageous, smart, kind, and genuine.

You have drive - no phoning it in. You are willing to work hard to achieve your goals and you have pride in your work product. You are adaptable and can roll with change. You can also anticipate outcomes, you are proactive, and you strive to improve, both personally and professionally, every day.

You lean forward in life - you have a presence that is self-confident but not egotistical. You are a team player - RDF rises or falls as a firm, not as individuals. You are level-headed, professional, good-natured, and you don't take yourself too seriously. You remain upbeat in difficult times. You are prepared to pull your own weight at RDF, recognize that sometimes that isn't enough, and pull some more. No drama.

To Apply for this Position:
Please send your resume and a cover letter that helps us understand who you are as a person, and why you'd like to work for Reynolds Defense Firm!

Responsibilities

Responsibilities include:
• You will be the primary person answering our phone when new potential clients call us
• You will quickly and compassionately screen potential client calls to determine if we may be able to help them, or if they should be referred to a different firm that can
• You will set phone appointments for potential clients who meet our criteria, and will keep our Client Intake Team's schedules organized and highly effective

This position reports to our Director of Client Intake, and will also assist her as needed

Qualifications
• Excellent and compassionate verbal communication skills required
• Strong customer service skills, interpersonal skills, organizational skills, and time management skills required
• Ability to remain professional and keep the information confidential
• Strong Microsoft Office and accurate data entry skills required
• CRM experience is a plus
• Previous receptionist and/or phone sale, and/or customer service experience is a plus
• High school diploma or GED plus two years of work history required; college degree is a plus