Store Director

FERRAGAMO USA INC

Miami Beach, FL

$140,000 to $145,000 Yearly
Full-Time

Job Description

OUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITY

Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.

Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning it’s Italian house by providing a bold new cool perspective on elegance and luxury. From the uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, we continue to be household for all leather goods and ready to wear.

With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates in Italy and worldwide through companies that allow it to be a leader in the European, American, and Asian markets. In the United States, the Company operates over fifty of its own retail stores and distributes its products through high end wholesale distribution channels.

We are currently looking for a Store Director for our location in Bal Harbour

The Store Director will be passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients. Lead the team in communicating and storytelling with conviction, mastering the ability to listen and ask the right questions, acting and thinking first of the employee and client relationship. Empower your team with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit.

The Responsibilities

Inclusive Leadership

Be a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion
Role model best in class sales and self-leadership by playing an active role within the team, and take action to solve problems with positive outcomes

Collaboration

Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable environment

Ownership

Conduct regular reviews with the team including department managers to increase team performance and further develop their skills
Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures, etc.)

Customer Centricity

Design, lead, and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360°experience for the client
Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience

Agility

Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals
Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards

The Qualifications

Proficient English language skills; knowledge of second language preferred.
Previous retail/customer facing experience preferred, luxury retail experience a plus.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Equal Employment Opportunity Statement

Ferragamo and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation

Ferragamo is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Vaccination Requirements

Ferragamo is committed to maintaining a safe and healthy work environment for all our employees. As part of our ongoing efforts to prioritize the well-being of our staff and customers, we strongly encourage all staff to remain current with CDC-recommended vaccinations.