Hybrid/Customer Service & Sales Experience/Salesforce/SAP
- $23 to $26 Hourly
- Paid Time Off
- Contractor
Hybrid/Customer Service & Sales Experience/Salesforce/SAP
25902 23-26.00 AN HOUR W2 CONTRACT
Austin, TX - Hybrid Onsite Schedule: Hybrid – (2 days in office – 3 remote) after training period…. May be longer during training months
Contract: 1 years - based on performance and business needs
What are the top 3-5 skills, experience or education required for this position:
1. Relationship building
2. Problem Solving
3. Ability to multi-task and Prioritize
4. Self Motivated
Under title Account Manager
Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare institutions to achieve brand objectives. This role will require you to support operational and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Institutions across the nation. If you would like to be a part of this dynamic and excellence focused team, I would be very interested in receiving your resume.
Key Duties and Responsibilities:
• Serve as a customer subject matter expert, responding to inquiries, investigating and following up on requests, triaging calls, and resolving issues.
• Achieve sales quota results in the assigned territory, managing and nurturing 500+ accounts.
• Utilize inside sales techniques to achieve positive outcomes with a targeted list of healthcare institutions.
• Resolve issues and answer questions with the highest degree of quality and accuracy, in accordance with company standards and guidelines.
• Provide excellent customer service in a professional and courteous manner.
• Establish a commanding and engaging phone presence, building and maintaining productive business relationships.
• Investigate and promptly resolve complex customer issues, including re-educating customers on Ultane/VPA contracts and ensuring compliance with minimum purchase requirements.
• Demonstrate effectiveness in working independently and as part of a team.
• Listen and respond appropriately to customer needs and questions, ensuring alignment with call plan objectives.
• Successfully complete product training and meet training expectations to effectively service customers.
• Meet and exceed established call volume metrics on a daily and monthly basis.
• Troubleshoot vaporizer issues with external vendor, GAS.
• Investigate and resolve complex customer issues related to vaporizers.
• Collaborate closely with the contracting department to ensure adherence to all contracts, particularly those related to Ultane/VPA.
Qualifications:
• 2-4 years of Customer Service and Sales Experience
• Experience with Salesforce and SAP
• Experience working in a team-oriented, collaborative environment
• Proficiency in MS Office Suite
• High School Diploma (Bachelor's Degree preferred)
Skills and Abilities:
• Excellence focused with an optimistic and inquisitive mindset
• Strong attention to detail and ability to multitask and meet deadlines
• Excellent communication skills, both oral and written
• Exceptional organizational skills and ability to prioritize effectively
• Ability to handle and lead multiple tasks/projects independently
• Skilled problem solver with the ability to make quality decisions
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Kyyba is an Equal Opportunity Employer
Benefits:
Major Medical Coverage, including dental and vision
401k
Term life
Short-term disability
Long-term disability
Pre-paid legal plan
Identity theft plan
Medical and dependent FSA
HSA
Paid time off
Paid holidays
Opportunity for advancement
SELECT AWARDS
• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain’s Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan
Monday - Friday: 8:30am to 5pm.
Enjoyable culture and work environment, Amazing clients, Lots of benefits, Long Term, Career Growth
About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Kyyba is an Equal Opportunity Employer Benefits: Major Medical Coverage, including dental and vision 401k Term life Short-term disability Long-term disability Pre-paid legal plan Identity theft plan Medical and dependent FSA HSA Paid time off Paid holidays Opportunity for advancement SELECT AWARDS • An INC 5000 company for 10 years • Corp! Michigan Economic Bright Spots • Crain’s Detroit Business Top Staffing Service Companies in Detroit • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions • Best of MichBusiness winner in HR Wizards & Partnerships • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest • 101 Best & Brightest Companies to Work for in Michigan Monday - Friday: 8:30am to 5pm.
Address
KYYBA
Austin, TXWebsite
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