National Director of Operations

Job Title: Director of Operations
Dept: Operations
Location: U.S. All Locations
Reports to: President
Direct Reports: Yes
FLSA Status: Exempt/Salaried

A national, family owned janitorial company is seeking a National Director of Operations to join our growing team. The Director of Operations is responsible for overseeing all functions of managing and executing company-wide operations for multiple facilities across the country. The Director of Operations should be able to implement innovative strategies in order to boost efficiency and ensure maximum customer satisfaction. The Director of Operations will play a principle role in the overall quality, efficiency, and success of our operations. The Director of Operations will work closely with leadership in Sales, Risk Management, HR, and Finance to help execute strategies for company growth and profitability.

Duties and Responsibilities
• Oversee day-to-day operational functions.
• Define and implement operations strategy, structure, and processes.
• Manage the quarterly and annual budgeting process and P&L responsibilities.• Monitor performance to proactively identify efficiency issues and propose solutions.
• Maintain a working knowledge of all phases of operations.
• Coordinate support to operations throughout the business.
• Interview, hire, train, and mentor the operations management team.
• Provide regular performance updates to senior leadership.
• Build relationships with existing and new facility contacts.
Skills Required
• Proven track record as a team leader with an understanding of management practices.
• Demonstrated project and budget management skills.
• Strong business acumen with a broad understanding of fundamental business principles.
• Analytical problem-solving skills with an impeccable attention to detail.
• Ability to set overall strategy and drive process improvement.
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment.
• Excellent verbal and written communication skills.
• Must have the ability to build relationships with internal teams and customers alike.
• Strong ability to influence, encourage, inspire, and motivate a team or individual.
• Must be highly organized.
• Must be a team player.
• Strong knowledge of Microsoft office suite: Word, Excel, Outlook, Microsoft Teams, etc.

Experience
• Minimum of 5 years of management experience.
• Minimum of 7 - 10 years janitorial and facilities management experience.
• Multi-team management experience.
• Previous P&L responsibility.
Education
• Bachelor’s degree in business, accounting, or a related field.
• MBA or equivalent graduate degree preferred.
• Bilingual: English & Spanish preferred.

Work Environment/Hours
• A full-time exempt (salaried) position.

Physical Requirements
• Ability to lift items of up to 25 lbs. (i.e., walk, stand, bend).
• Ability to sit at a desk, utilizing office equipment (computer, phone, etc.).
• Valid reliable transportation and state driver’s license.
• Ability to travel as needed.