Director Repair Operations Jobs (NOW HIRING)

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology-and amazing people. Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. As an NVIDIAN, you'll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

Join NVIDIA, a trailblazer in computer graphics, PC gaming, and accelerated computing, in revolutionizing the future of AI and computing! We are looking for an exceptionally dedicated and driven Director, Repair Factory Operations to lead our ambitious team in Santa Clara, CA. This role is critical to ensuring that our repair operations are world-class. If you thrive in a dynamic, collaborative environment and are passionate about making a lasting impact, we want to hear from you!

What you'll be doing:

• Onboard new repair partners and manage day-to-day repair operations across our sites, ensuring all facilities achieve turnaround time and quality targets.

• Lead daily operational reviews with repair partners to track key operational metrics, resolve bottlenecks, and enforce accountability for on-time delivery and repair commitments.

• Function as the key intermediary between repair partners and NVIDIA internal teams - Engineering, Quality, Procurement, Logistics, and Planning - to set shared goals and overcome barriers to meeting targets.

• Drive continuous improvement in repair processes, capacity utilization, yield, and quality through structured root-cause and corrective-action initiatives.

• Coordinate repair commit performance (planned vs. actual), monitoring metrics such as on-time completion rate, FA/bonepile recovery time, turnaround time, and test yield.

• Evaluate capital expenditures and repair expenses, and hold quarterly business meetings with repair collaborators.

• Partner with Engineering and Quality to implement repair process controls, engineering change management, and compliance audits.

• Work with Planning and Procurement to ensure supply chain readiness for new service offerings and ongoing repair builds.

• Champion operational excellence by ensuring sites meet quality and delivery commitments, improving metrics.

What we need to see:

• Bachelor's degree in Engineering, Operations, Supply Chain, or equivalent experience.

• 15+ overall years of hands-on operations experience managing technology repair, refurbishment, or production environments.

• 8+ years of management/leadership experience in reverse logistics or repair operations, including managing multiple sites and vendors (domestic and international).

• Established record of managing daily factory performance, tracking critical metrics, and ensuring vendor accountability.

• Strong understanding of OEM server, PCBA, and system test processes.

• Experience implementing process improvements, capacity planning, and inventory control systems at repair or manufacturing facilities.

• Demonstrated ability to lead cross-functional teams (Engineering, Quality, Planning, Procurement) and deliver measurable performance gains.

• Data-driven decision maker with excellent problem-solving, communication, and vendor management skills.

With competitive salaries and a generous benefits package, NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. This role presents an opportunity to have a wide impact at NVIDIA by improving the factory planning function. Are you creative, hard-working, dedicated, and determined? Do you love a challenge? If so, we want to hear from you!

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.