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Director Repair Operations Jobs in Ohio (NOW HIRING)

Merriman Care Community

Maintenance Director

Akron, OH · On-site

The Maintenance Director is responsible for overseeing the maintenance and repair operations of a ... Facility Maintenance and Repairs:Oversee the daily operations of the maintenance department ...

LionStone Care

Maintenance Director

Lima, OH

The Maintenance Director is responsible for overseeing the maintenance and repair operations of a healthcare, long-term care, or assisted living facility. This position ensures that the facility ...

The Merriman

Maintenance Director

Akron, OH · On-site

First Shift The Maintenance Director is responsible for overseeing the maintenance and repair operations of a healthcare, long-term care, or assisted living facility. This position ensures that the ...

LionStone Care

Maintenance Director

Middletown, OH · On-site

The Maintenance Director is responsible for overseeing the maintenance and repair operations of a healthcare, long-term care, or assisted living facility. This position ensures that the facility ...

LionStone Care

Maintenance Director

Akron, OH · On-site

The Maintenance Director is responsible for overseeing the maintenance and repair operations of a healthcare, long-term care, or assisted living facility. This position ensures that the facility ...

EASTON.

Director of Operations

Columbus, OH · On-site

Director of Operations Location: Easton Town Center, Columbus, OH Status: Full-Time, Exempt Reports ... Repair, Operational Services, Infrastructure & Preventative Maintenance, and Grounds & Landscaping ...

Gabriel Group

Director of Operations

Montville, OH · On-site

$250K/yr

Industry plumbing, home repair, home services * Employee Type Full-Time Exempt * Required Degree 4 Year Degree * Travel 50% * Manage Others Yes Director of Operations Stepowoy Enterprises is one of ...

Dent Wizard International

OH · On-site

$65K - $81K/yr

Provide rapid-response quality oversight for OEM-directed rework, quality containment, retrofit, and in-process repair operations * Enforce compliance with OEM- or KhS-defined repair workflows ...

TQL

Facilities Coordinator

Cincinnati, OH · On-site

$17.50 - $19.50/hr

... repair operations for all TQL offices nationwide* Effectively communicate relevant operations and/or project information to the Satellite Operations Manager, REF Director and other project ...

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Director Repair Operations information

What does a director repair operations do?

A Director of Repair Operations oversees and manages the repair and maintenance activities within an organization, ensuring that equipment, machinery, or products are serviced efficiently and to high standards. They are responsible for developing repair strategies, leading repair teams, optimizing workflows, and ensuring compliance with safety and quality regulations. This role often involves budgeting, performance analysis, and liaising with other departments to improve overall operational efficiency. Directors of Repair Operations play a key part in minimizing downtime and controlling repair costs.

How does a director repair operations typically collaborate with cross-functional teams to improve repair processes?

A Director of Repair Operations works closely with departments such as engineering, quality assurance, supply chain, and customer service to identify bottlenecks and implement process improvements. Regular meetings and data-driven performance reviews help align goals across teams, ensuring that repair operations are efficient and meet customer expectations. This role often leads initiatives to integrate new technologies, streamline communication, and optimize resource allocation, fostering a culture of continuous improvement.

What are the key skills and qualifications needed to thrive as a director repair operations, and why are they important?

To thrive as a Director of Repair Operations, you need strong leadership abilities, deep knowledge of maintenance processes, and a background in operations management—often supported by a bachelor’s degree in engineering, business, or a related field. Familiarity with enterprise resource planning (ERP) software, maintenance management systems (CMMS), and relevant industry certifications (such as Six Sigma or Lean) is typically required. Excellent problem-solving, communication, and team-building skills set outstanding candidates apart in this role. These competencies ensure efficient repair operations, cost control, high-quality service, and motivated teams within a fast-paced environment.

What are popular job titles related to Director Repair Operations jobs in Ohio?

For Director Repair Operations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Director Repair Operations jobs in Ohio look for?

The top searched job categories for Director Repair Operations jobs in Ohio are:

What cities in Ohio are hiring for Director Repair Operations jobs?

Cities in Ohio with the most Director Repair Operations job openings:

Director Repair Operations jobs near you
Infographic showing various Director Repair Operations job openings in Ohio as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Director of Service Operations

Cincinnati, OH • On-site

Comfort Systems USA
See more jobs at Comfort Systems USAexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Comfort Systems USA rating

7.2

Company rating: 7.2 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

Job description

Director of Service Operations
Commercial HVAC Service | Comfort Systems USA Ohio- Cincinnati
Comfort Systems USA Ohio is seeking an experienced Director of Service Operations to lead the operational performance of our commercial HVAC Service business in Cincinnati.
This leadership role is responsible for the day-to-day execution, financial performance, customer experience, and development of the Service organization. The Director provides leadership and direction to the Service Manager, who leads field technicians, and the Service Administration Manager, who oversees dispatch, scheduling, customer support, billing readiness, and administrative operations.
Working closely with the Service Sales Manager and other business leaders, the Director will ensure customer commitments are met, resources are aligned with demand, and service operations support profitable growth.
This opportunity is well suited for an experienced commercial HVAC service leader who understands both the field and business sides of service operations and enjoys developing people, improving processes, and solving operational challenges.
Key Responsibilities
  • Lead the overall execution and performance of the commercial HVAC Service department, with accountability for safe, efficient, customer-focused, and profitable operations.
  • Provide leadership, coaching, and direction to the Service Manager and Service Administration Manager while establishing clear expectations and accountability for results.
  • Oversee the coordination of field operations, dispatch, scheduling, customer communication, purchasing, billing readiness, and administrative support.
  • Manage departmental financial performance, including budgets, forecasts, labor productivity, utilization, overtime, gross margin, backlog, work-in-progress, and service agreement profitability.
  • Partner with the Service Sales Manager to ensure service agreements, repairs, quoted work, emergency service, warranty work, and customer commitments are executed effectively.
  • Evaluate staffing levels, workload, and operational capacity to ensure resources are aligned with customer demand and business needs.
  • Use operational data and KPIs to identify performance trends, address challenges, and improve productivity, profitability, and service delivery.
  • Develop and improve processes that strengthen scheduling, technician productivity, communication, job closeout, billing readiness, and overall customer experience.
  • Serve as a leadership escalation point for significant customer concerns and operational issues while supporting long-term customer relationships.
  • Build a strong culture of safety, accountability, teamwork, and employee development in partnership with Safety, HR, Sales, Accounting, and executive leadership.

What Success Looks Like
During the first year, the Director of Service Operations will:
  • Establish clear expectations, accountability, and performance measures across field and service administration leadership.
  • Improve coordination between technicians, dispatch, administration, sales, and other business functions to create a more consistent customer experience.
  • Strengthen visibility into labor utilization, profitability, backlog, service agreement performance, and other key operational measures.
  • Identify and implement practical process improvements that increase efficiency, productivity, and timely job closeout and billing readiness.
  • Develop Service leadership and employees while building a collaborative, accountable, and safety-focused team.

Qualifications and Experience
  • Bachelor's degree in Business, Construction Management, Engineering, Mechanical Systems, or a related field, or equivalent industry experience.
  • Minimum of 7 years of progressive leadership experience in commercial HVAC or mechanical service operations.
  • Demonstrated experience leading both field and office service operations.
  • Strong understanding of commercial HVAC service, preventative maintenance agreements, repair operations, scheduling, dispatch, and customer support.
  • Experience managing departmental budgets, forecasting, P&L performance, labor planning, and operational KPIs.
  • Proven ability to lead managers, develop employees, manage performance, and build effective teams.
  • Strong financial and operational judgment with experience using data to identify issues and make informed business decisions.
  • Excellent communication, customer relationship, coaching, conflict resolution, and organizational skills.
  • Experience with a commercial mechanical contractor or multi-trade service organization is preferred.
  • Knowledge of building automation systems, integrated building services, ERP systems, or field service management platforms is helpful but not required.

Compensation, Benefits, and Work Arrangement
  • Competitive salary based on experience
  • Performance-based incentive opportunities
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and company holidays
  • Company-paid life insurance and disability benefits
  • Professional and leadership development opportunities

About Comfort Systems USA Ohio
Comfort Systems USA Ohio provides commercial HVAC, mechanical, building automation, security, and integrated building solutions to customers throughout Ohio.
As Director of Service Operations, you will have a meaningful role in shaping how our Service organization operates, develops its people, supports its customers, and delivers strong business results.

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