Director Repair Operations Jobs in Ohio (NOW HIRING)

🔧 Repair Technician | Restore Critical Water Technology and Deliver Exceptional Customer Solutions

Schedule: Monday - Friday, 7:30 AM - 4PM EST

At YSI, a Xylem brand, we're committed to advancing water quality monitoring and helping solve the world's most important water challenges. We're looking for a technically skilled and customer-focused Repair Technician to diagnose, repair, test, and support sophisticated electromechanical products used by customers around the globe.

If you enjoy troubleshooting technical equipment, solving problems, and providing exceptional customer support, this is an opportunity to build a meaningful career while making a global impact.

💡 Why This Role Is Different

This role combines hands-on technical repair work with direct customer interaction. You'll be responsible for diagnosing and repairing advanced instrumentation while collaborating with Engineering, Quality, and Customer Service teams to improve products and customer outcomes.

Your expertise will directly impact customer satisfaction, product reliability, and the success of environmental and water monitoring solutions used worldwide.

🛠 What You'll Be Doing

Product Repair & Testing

• Diagnose, repair, and test YSI electromechanical products and instrumentation.

• Troubleshoot mechanical, electrical, and electronic system issues using test equipment and established procedures.

• Verify product performance through functional and quality testing.

• Document repair findings, technical evaluations, and service activity.

• Develop and maintain product testing documentation and procedures.

Customer Support & Service

• Communicate repair evaluations, quotations, and service recommendations to customers.

• Provide technical support regarding product performance and repair status.

• Obtain customer authorization for recommended repairs.

• Deliver professional and responsive customer service throughout the repair process.

Quality & Continuous Improvement

• Share product quality trends and market feedback with Engineering and Quality teams.

• Assist in identifying recurring product issues and improvement opportunities.

• Ensure repairs comply with established quality standards and procedures.

• Support warranty and service review processes.

Systems & Administrative Support

• Enter repair, service, and warranty information into company systems.

• Follow established Oracle, SAP, Salesforce, and quality management processes.

• Maintain accurate repair records and customer communications.

• Provide phone support backup for Repair Administration teams when needed.

📍 Where You'll Make an Impact

• Restoring customer equipment to optimal performance.

• Improving customer satisfaction through accurate and timely repairs.

• Supporting product quality initiatives through technical expertise and feedback.

• Helping customers successfully utilize solutions that monitor and protect critical water resources.

• Contributing to continuous improvement across service and repair operations.

🎯 What We're Looking For

Required Qualifications

• High School Diploma or GED

• 2+ years of experience in repair, technical service, electromechanical assembly, mechanical maintenance, electronics repair, or a related technical field.

• Experience using electronic test equipment and performing troubleshooting and diagnostics.

• Mechanical, technical, electronics, electromechanical, or environmental instrumentation experience.

• Strong computer skills and proficiency with Microsoft Office applications.

• Excellent customer service and communication skills.

• Ability to accurately document repair activities and maintain records.

• Ability to work independently while managing multiple priorities.

• Ability to work overtime as business needs require.

Preferred Qualifications

• Associate Degree in Electrical Engineering Technology (EET), Electronics Technology, Mechatronics, Industrial Maintenance, or a related technical discipline.

• Technical school or vocational training in electronics, electrical systems, or mechanical technology.

• Experience supporting electromechanical, environmental monitoring, instrumentation, or industrial equipment.

• Experience with ERP systems such as Oracle or SAP.

• Prior technical repair, service center, or field service experience.

💪 The Kind of Candidate Who Thrives Here

You are someone who:

• Enjoys troubleshooting and solving technical challenges.

• Takes pride in producing high-quality, accurate work.

• Is highly organized and detail-oriented.

• Balances technical expertise with exceptional customer service.

• Learns quickly and adapts to new technology.

• Communicates effectively with customers and cross-functional teams.

• Takes ownership of issues and follows them through to resolution.

💰 What We Offer

• $21/hr. based on experience

• 20 days PTO starting on day one, plus paid company holidays

• Day one medical, dental, and vision coverage

• Generous retirement savings plan with company contribution

• Paid parental leave

• Tuition reimbursement and continuing education support

• Career progression opportunities and skill development programs

• Paid volunteer opportunities through Xylem Watermark, our community engagement program

Physical Requirements

• Ability to remain seated while performing testing, diagnostics, and computer-based work.

• Frequent keyboard and computer usage throughout the day.

• Ability to lift and move equipment and materials up to 30 pounds.

• Ability to safely perform hands-on repair and testing activities using technical tools and equipment.

🏭 Work Environment

• Technical repair and service center environment.

• Frequent use of diagnostic and electronic testing equipment.

• Regular interaction with customers and internal departments, including Engineering, Quality, and Customer Service.

• Standard full-time schedule with overtime opportunities based on business demands.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation