Guest Service Agent PM (PBX Operator)

The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Guest Service Agent to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space. The ideal candidate will have at least three to six months related experience, exceptional communication skills, and a passion for delivering excellent service to our guests!

Evening Shift: 3pm-11:30pm

Administration

•Answer hotel switchboard, transfer calls to guest rooms or other hotel facilities as requested.

•Deal with telephone related requests from groups such as special extensions for calls, messages, etc.

•Handle and close all guest requests using GXP; become a GXP power user.

•Communicate requests of hotel guests to appropriate departments to ensure guest satisfaction; open, follow-up on, and close cases on GXP to ensure task completion.

•Handle emergency procedures such as calling fire department,

Requirements

•Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

•Ability to accurately report information.

•Ability to assist with various office tasks as needed.

•Ability to scrupulously follow

Salary Description

17.00