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Front Office Guest Service Agent Jobs (NOW HIRING)

Front Office

Front Office | Guest Service Agent

Miami Beach, FL · On-site

$16 - $19.75/hr

... of guest experience. Guests are invited to enter a world where they are free to play, shop, dine ... Responsibilities Responsible for providing courteous and competent services to ensure guests are ...

Unavailable

Front Office | Guest Service Agent

Miami Beach, FL · On-site

$16 - $19.75/hr

... of guest experience. Guests are invited to enter a world where they are free to play, shop, dine ... Responsibilities Responsible for providing courteous and competent services to ensure guests are ...

Commonwealth Hotels

Guest Service Agent

Clarksville, TN · On-site

$13 - $16.50/hr

The Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent the TownePlace Suites role at the TownePlace Suites Clarksville, TN offers a dynamic leadership opportunity within a well ...

Commonwealth Hotels

Guest Service Agent

Clarksville, TN · On-site

$13 - $16.50/hr

The Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent the TownePlace Suites role at the TownePlace Suites Clarksville, TN offers a dynamic leadership opportunity within a well ...

Commonwealth Hotels

Guest Service Agent

Clarksville, TN · On-site

$13 - $16.50/hr

The Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent the TownePlace Suites role at the TownePlace Suites Clarksville, TN offers a dynamic leadership opportunity within a well ...

Fairfield Inn Atlanta Airport

Guest Service Agent

Atlanta, GA · On-site

$14.50 - $18.25/hr

Full-Time Front Desk/Guest Service Agent Fairfield by Marriott Atlanta Airport South is seeking a ... Stay aware of issues relating to front office and general hotel operations. Attend meetings as ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

The Sonesta ES Suites New Orleans is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. Why This Role? Working as a Full-Time Hotel Guest Service Agent, Hotel ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$13.75 - $17.50/hr

The Sonesta ES Suites New Orleans is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. Why This Role? Working as a Full-Time Hotel Guest Service Agent, Hotel ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$14.25 - $18/hr

The Sonesta ES Suites New Orleans is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. Why This Role? Working as a Full-Time Hotel Guest Service Agent, Hotel ...

Commonwealth Hotels

Guest Service Agent

Canton, OH · On-site

$14 - $17.75/hr

The Fairfield Inn and Suites by Marriott Canton South is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at the Fairfield Inn and ...

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Front Office Guest Service Agent information

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How much do front office guest service agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for front office guest service agent in the United States is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.23 per hour, depending on experience, location, and employer.

What is a front office guest service agent?

Front Office Guest Service Agents are hospitality professionals who serve as the first point of contact for guests at hotels or similar establishments. Their main responsibilities include checking guests in and out, answering questions, handling reservations, and providing information about the property and local area. They also address guest concerns, process payments, and ensure a smooth and welcoming experience during each guest’s stay. Strong communication, organization, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a front office guest service agent, and why are they important?

To thrive as a Front Office Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and the ability to handle reservations, check-ins, and check-outs are crucial. Exceptional communication, problem-solving skills, and a positive attitude help create memorable guest experiences. These skills ensure efficient operations, guest satisfaction, and a welcoming hotel environment.

What are some common challenges faced by front office guest service agents and how can they be overcome?

Front Office Guest Service Agents often encounter challenges such as managing high guest volumes during peak check-in/check-out times, handling guest complaints, and coordinating with multiple departments to resolve issues promptly. Effective communication, patience, and strong organizational skills are key to navigating these situations. Proactively familiarizing yourself with property amenities, maintaining a positive attitude, and utilizing available support from supervisors or team members can help ensure a smooth guest experience and reduce stress.

What is the difference between Front Office Guest Service Agent vs Front Desk Clerk?

AspectFront Office Guest Service AgentFront Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality venues
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesGuest check-in/out, reservations, customer serviceCheck-in/out, handling guest inquiries, administrative tasks

Both roles involve guest interaction and customer service in hospitality settings. The Front Office Guest Service Agent typically focuses more on guest relations, reservations, and providing a personalized experience, while the Front Desk Clerk handles check-in/out procedures and administrative tasks. Both positions require similar credentials and are essential in hotel operations, but their specific duties may vary based on the establishment.

Can you get a front office guest service agent job with no experience?

Front Office Guest Service Agent positions often do not require prior experience, as many employers provide on-the-job training. Strong communication skills, a friendly attitude, and basic computer knowledge can help candidates qualify, especially for entry-level roles. Certifications like hospitality or customer service training can also enhance prospects.

What is the difference between a guest service agent and a front office guest service agent?

A front office guest service agent is a type of guest service agent who works specifically at the front desk of a hotel or similar establishment, handling check-ins, check-outs, and guest inquiries. The term 'guest service agent' is more general and can refer to similar roles in various settings, but when specified as 'front office,' it emphasizes responsibilities related to front desk operations and guest interactions in the hospitality environment.

What cities are hiring for Front Office Guest Service Agent jobs?

Cities with the most Front Office Guest Service Agent job openings:

What are popular job titles related to Front Office Guest Service Agent jobs?

For Front Office Guest Service Agent jobs, the most frequently searched job titles are:

Front Office Guest Service Agent jobs near you
Infographic showing various Front Office Guest Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,816 per year, or $17.7 per hour.

Front Office | Guest Service Agent

Miami Beach, FL • On-site

Front Office
See more jobs at Front Officeexternal

$16 - $19.75/hr

Other

Re-posted 7 days ago

Job description

Fontainebleau Miami Beach

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

Responsible for providing courteous and competent services to ensure guests are processed efficiently during check-in on arrival and check-out on departure.

Examples of duties, includes but is not limited to the following:

  • Complete necessary paperwork and respond to guest comments and requests.
  • Collect proper cash, credit card, or other form of payment.
  • Post all room charges, paid outs, and corrections accurately.
  • Check availability and rates on a continuous basis.
  • Perform other related duties as assigned.
Qualifications
  • Well organized and demonstrated strong problem solving skills.
  • Ability to communicate effectively and establish and maintain effective working relationships with staff.
  • Bilingual highly desirable.
  • High school education or equivalent. College degree preferred.

Apply