ZipRecruiter

Log In

1

Hotel Guest Service Jobs (NOW HIRING)

Commonwealth Hotels

Hotel Guest Service Agent

Aurora, CO · On-site

$18.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. Application Deadline Applications Accepted Until Position is ...

Commonwealth Hotels

Hotel Guest Service Agent

Aurora, CO · On-site

$18.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. Application Deadline Applications Accepted Until Position is ...

Commonwealth Hotels

Hotel Guest Service Agent

Aurora, CO · On-site

$18.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. Application Deadline Applications Accepted Until Position is ...

Hotel Sylvia

Hotel Guest Service

Newport, OR · On-site

$17 - $19/hr

We seek a friendly and customer service-oriented individual to join our Hotel Guest Service representative team. In this role, you will provide exceptional service to our guests throughout their stay.

Moxy Hotel

Hotel Guest Service Representative

Omaha, NE · On-site

$18 - $20/hr

Hotel Guest Service Representative, Moxy Omaha Downtown Join a 2025 USA Today Top Workplace Winner! Starting at $18.00-$20.00/hour; experienced candidates may qualify for a higher wage Flexible ...

Moxy Hotel

Hotel Guest Service Representative

Omaha, NE · On-site

$18 - $20/hr

Hotel Guest Service Representative, Moxy Omaha Downtown Join a 2025 USA Today Top Workplace Winner! Starting at $18.00-$20.00/hour; experienced candidates may qualify for a higher wage Flexible ...

AC Hotels

Hotel Guest Service Representative

Madison, WI · On-site

$18/hr

Hotel Guest Service Representative, AC Madison Downtown Join a 2025 USA Today Top Workplace Winner! Starting at $18.00/hour, experienced candidates may qualify for a higher wage Flexible availability ...

AC Hotels

Hotel Guest Service Representative

Madison, WI · On-site

$18/hr

Hotel Guest Service Representative, AC Madison Downtown Join a 2025 USA Today Top Workplace Winner! Starting at $18.00/hour, experienced candidates may qualify for a higher wage Flexible availability ...

Greenville Inn and suites

Be Seen First

Hotel Guest Service Agent

Greenville, SC · On-site

$11 - $13/hr

Provide information about hotel services, amenities, and local attractions * Address guest concerns or complaints promptly and professionally * Maintain a clean and organized front desk area

Molly Pitcher Inn

Hotel Guest Service Agent

Red Bank, NJ

$15.50 - $19.50/hr

Ensure the best first impression of the hotel for all guests and visitors by treating all individuals in a warm, professional, and respectful manner. * Ensure exceptional guest service at the Front ...

Hilton Garden Inn

Hotel Guest Service Agent

Montgomery, AL · On-site

$14.75 - $18.75/hr

Preferably 1 year experience in hotel or customer service. Computer Experience Proficiency in ... Engage every guest in conversation and recognition. * Resolve any guest issue immediately.

next page

Showing results 1-20

All JobsTourism JobsHotel JobsGuest Services Agent JobsHotel Guest Service Jobs

Hotel Guest Service information

See salary details

$10

$16

$22

How much do hotel guest service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for hotel guest service in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a hotel guest service?

Hotel guest services refer to the range of amenities and support provided to guests during their stay at a hotel. These services typically include front desk assistance, concierge services, room service, luggage handling, housekeeping, and addressing guest requests or issues. The goal is to ensure a comfortable, convenient, and enjoyable experience for all guests. Guest service staff play a vital role in representing the hotel and enhancing guest satisfaction.

What are the key skills and qualifications needed to thrive as a hotel guest service professional, and why are they important?

To excel as a Hotel Guest Service professional, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with hotel reservation systems, property management software (PMS), and point-of-sale (POS) systems is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you create memorable experiences for guests. These competencies are vital for ensuring guest satisfaction, efficient operations, and positive reviews that drive hotel success.

What are some common challenges faced by hotel guest service staff, and how can they be effectively managed?

Hotel Guest Service staff often encounter challenges such as addressing guest complaints, managing high guest volumes during peak seasons, and balancing multiple tasks simultaneously. Effective communication, patience, and strong problem-solving skills are essential for handling these situations professionally. Many hotels provide regular training and support to help staff handle difficult scenarios and ensure positive guest experiences. Teamwork and clear protocols also play a vital role in maintaining smooth operations and high service standards.

What is the difference between Hotel Guest Service vs Hotel Front Desk Agent?

AspectHotel Guest ServiceHotel Front Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service experience, hospitality training
Work EnvironmentFront desk, concierge, guest relationsFront desk, check-in/check-out, reservations
Employer & Industry UsageHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Common Search & ComparisonFocuses on guest experience and satisfactionFocuses on check-in/check-out processes and reservations

Hotel Guest Service and Hotel Front Desk Agent roles often overlap, but Hotel Guest Service emphasizes overall guest satisfaction and personalized assistance, while Hotel Front Desk Agent primarily handles check-in, check-out, and reservations. Both roles require strong customer service skills and hospitality knowledge, making them essential for hotel operations.

Is hotel guest service a stressful job?

Hotel guest service jobs can be stressful due to high customer expectations, busy environments, and the need to handle complaints or difficult situations. Employees often work irregular hours, including nights and weekends, which can add to the stress levels. Strong communication and problem-solving skills help manage the demands of the role.

What do hotel guest service staff do at a hotel?

Hotel guest service staff assist guests with check-in and check-out, answer questions, handle reservations, and address guest needs or complaints. They ensure a positive guest experience by providing information about hotel amenities and local attractions, often using communication skills and customer service tools. Their duties contribute to guest satisfaction and the smooth operation of the hotel.

What cities are hiring for Hotel Guest Service jobs?

Cities with the most Hotel Guest Service job openings:

What states have the most Hotel Guest Service jobs?

States with the most job openings for Hotel Guest Service jobs include:

What are popular job titles related to Hotel Guest Service jobs?

For Hotel Guest Service jobs, the most frequently searched job titles are:

Hotel Guest Service jobs near you
Infographic showing various Hotel Guest Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Hotel Guest Service Agent

Aurora, CO • On-site

Commonwealth Hotels
Traveler Accommodation • 1 - 5K employees
Learn more about Commonwealth Hotelsexternal

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Assist guests with check-in and check-out processes to ensure a smooth and welcoming experience.

  • Handle room reservations, cancellations, and modifications while maintaining accurate records.

  • Respond promptly and professionally to guest inquiries, complaints, and special requests to enhance guest satisfaction.

Job description

Join Our Team at Hyatt Regency Aurora Denver Conference Center!
Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk.
Application Deadline Applications Accepted Until Position is Filled
Hourly Rate $18.50 - $18.50
About Us:
The Hyatt Regency Aurora-Denver Conference Center is a full-service hotel and conference venue located in Aurora, Colorado, near Denver. It is known for its modern accommodations, exceptional event spaces, and convenient location near the University of Colorado Anschutz Medical Campus and Denver International Airport.
The hotel features 249 guest rooms and over 36,000 square feet of flexible event space, including a ballroom, meeting rooms, and outdoor event areas, making it a popular destination for business conferences, weddings, and corporate gatherings. Dining options include an on-site restaurant, a bar, and catering services for events. Guests also enjoy amenities such as a heated outdoor pool, fitness center, and shuttle services.
With its proximity to downtown Denver, outdoor recreational areas, and major business hubs, the Hyatt Regency Aurora-Denver Conference Center is a preferred choice for both business and leisure travelers seeking high-quality accommodation and event facilities.
Why This Role?
Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent at the Hyatt Regency Aurora Denver Conference Center offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities.
What’s In It for You?
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
  • Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.
  • Hospitality or Front Desk Experience (Preferred)
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants must be able to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hyatt.com/hyatt-regency/en-US/denhy-hyatt-regency-aurora-denver-conference-center
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Aurora, Denver, Colorado! Apply today!

Apply