Office Support Rep

Surface Experts Franchising

Spokane, WA

$19 to $22 Hourly
Medical , Paid Time Off
Full-Time

Job Description

Surface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.

The role we are hiring for is to support our franchises and their customers through the following:

Answering inbound calls, emails, and Teams messages from customers and franchise owners
Scheduling jobs for technicians
Assisting franchise owners with administrative tasks
Using online software to manage details
Working closely with the Support Center Team
Answering questions from customers about repairs
Supporting salespeople in the field nationwide
Taking part in regular meetings and trainings

Benefits include:

Full time - 40 hours
Variety of shifts offered, between 6:00 am and 5:00 pm
No nights or weekends
Paid holidays, sick leave, and vacation days
Health Reimbursement Account with monthly company contributions
Monthly performance-based bonuses, in addition to base pay
Paid training, as well as continued training
Commuting Assistance upon request
Paid parking at our downtown location
Paid lunches
Advancement opportunities & internal growth
Family feel, welcoming, open-minded, and low stress office environment
Great company culture - core value of putting relationships first
Consistent customers that are happy with our services and book with us often
Helping small business owners (our franchisees) - not just a huge corporate company

We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply on here!

OUR CORE VALUES