Claims Administrator

OSMG Cincinnati (aka On Shelf Marketing Group) is a Faith Based Full-Service Broker Specializing in Kroger and Best-In-Market National Representation. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. NOT A REMOTE POSITION.

JOB DESCRIPTION: The Claims Administrator is responsible for validating and clearing claims against promotional offers, analyzing claims to determine their validity, and clearing claims in accordance with OSMG, client and customer policies and procedures. The Claims Administrator will communicate with internal and external business partners and act as a problem solver/agent for change to provide high quality service to clients and make continuous improvements in claims processing.

RESPONSIBILITIES:

• To treat your word as your vow by always doing what you say you will do when you say you will do it.
• To always represent OSMG Marketing Group in an ethical and professional manner.
• To exceed company, customer, and principal assigned performance objectives.
• Create, develop & distribute claims clearing processes.
• Processes claims for key complex customers (Kroger) and assists in onboarding new clients
• Uses advanced problem solving and analytical skills to research problem claims and assess the reason they cannot be completed
• Works with sales manager, clients, customers, and the management team to identify the root cause and resolve claims issues to increase quality, efficiency and prevent future errors
• Maintains a high level of proficiency in OSMG, client and customer systems, policies, and procedures.
• Makes the final decision on claims validity for assigned claims
• Clears valid claims correctly and in accordance with OSMG and client policies and procedures
• Meets or exceeds OSMG and client financial goals.
• Achieves a level of productivity that meets or exceeds expectation
• Processes claims in the priority order established by the management team
• Insures that assigned claims are supported by financially compliant documentation
• Proactively manages work to meet client and customer deadlines.
• Effectively communicates with internal and external customers and clients on a regular basis to build relationships and provide value added services and solutions
• Ask for assistance from the management team on issues with complex claims, claims associates, clients, and internal/external customers
• Reconciles our records with the clients to ensure that all assigned claims are entered and in process.
• Reports and provides solutions for operational obstacles that delay work completion
• Other duties as assigned

SKILLS REQUIRED:

• Ability to make everyone feel respected and appreciated.
• Ability to take ownership of assigned business.
• Ability to help team members when needed.
• Ability to anticipate needs, prioritize, plan, and organize workload.
• Ability to negotiate “win-win” situations for our customers and principals.
• Ability to use on a proficient level various Microsoft Office Products (i.e., Excel, PowerPoint, Word, etc.).
• Ability to give presentations to customers and principals.

CHARACTERISTICS REQUIRED:

· Loyal

· Honest

· Patient

· Morally Sound

· Highly Motivated

· Effective Under Pressure

· Well Organized and Administratively Thorough

· Creative

· Effective Communicator

· Great Listener

· Knowledgeable and Experienced

· Exceptional Interpersonal Skills

QUALIFICATIONS:

• One year claims experience preferred
• Food brokerage experience and/or clients’ experience in sales administration is strongly preferred
• Accepts accountability for job performance; proactively informs other’s problems that limit the ability to meet expectations
• Accepts change as a normal part of doing business, maintains a positive attitude and exhibits constructive work behaviors during periods of transition
• Meets work and attendance expectations; informs others in advance when commitments cannot be fulfilled
• Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions
• Takes a reasoned logical approach in making judgments and decisions, carefully reviews available facts and information before reaching any conclusions
• Identifies and gathers relevant information, consults the right people, and asks the right questions in each situation
• Demonstrates disciplined thinking that is clear, unbiased, analytical, and informed by evidence
• Effectively communicates with others
• Must be able to operate a calculator, computer, printer, fax machine, telephone, copier, and shredder
• Must be proficient in excel and Microsoft Office