$19/hr Medical Call Center Agent (Onsite / In Office)
Paramount Staffing LLC
Woodland Park, NJ
$19/hr Medical Call Center Agent (Onsite / In Office)
Paramount Staffing LLC
Woodland Park, NJ
- $19 Hourly
- Full-Time
Job Description
Company Info
Job Description
Calling everyone in the medical field!
We are currently hiring for an onsite Medical Call Center Representative who has previous experience working in a physician and/or medical office. This role will be in office in Woodland Park, New Jersey and our ideal candidate is fast-paced, professional, adaptable!
Please see the details below and apply if you’re interested.
Job Title:
Medical Call Center Agent (Call Center Representative)
Location/Employment Type:
Pay: $19/hour (Paid Weekly!)
Start Date: May 6th
Schedule Availability:
Responsibilities:
Competencies:
Requirements:
#CORP #ZR
We are currently hiring for an onsite Medical Call Center Representative who has previous experience working in a physician and/or medical office. This role will be in office in Woodland Park, New Jersey and our ideal candidate is fast-paced, professional, adaptable!
Please see the details below and apply if you’re interested.
Job Title:
Medical Call Center Agent (Call Center Representative)
Location/Employment Type:
- Woodland Park, New Jersey
- Fulltime, Onsite/In Office
Pay: $19/hour (Paid Weekly!)
Start Date: May 6th
Schedule Availability:
- Monday through Friday 9:00 AM to 5:00 PM
- Could be asked to stay later depending on call volume (6:00pm – 7:00pm)
- Happy to discuss during preliminary interviews!
Responsibilities:
- Schedule office appointments following the steps as outlined in the policy and procedure manual.
- Troubleshoot and resolve patient issues by redirecting the phone call to the appropriate physician's office or documenting the information through the computer.
- Be knowledgeable of differences between participating and non-participating insurance.
- Example: If the physician is non-participating, inform the patient they will be responsible for payment out of pocket.
- Navigate multiple sites to check insurance eligibility (i.e. Navinet, Availity, United Healthcare Link, eTactics, etc.)
- Document all interactions to include persons contacted and pertinent phone conversation.
- Create a positive impression through effective telephone skills.
- Perform all other duties as assigned.
Competencies:
- Attendance & Punctuality - Arrives at meetings and appointments on time; Begins working on time; Ensures work responsibilities are covered when absent; Keeps absences within guidelines; Schedules time off in advance.
- Communications - Exhibits good listening and comprehension; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods.
- Customer Service - Displays courtesy and sensitivity; Manages difficult or emotional situations; Meets commitments; Responds promptly to customer needs; Solicits customer feedback to improve service.
- Dependability - Commits to doing the best job possible; Follows instruction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibility for own actions.
- Job Knowledge - Competent in required job skills and knowledge; Displays understanding of how job relates to others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Uses resources effectively.
- Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests.
- Written Communications - Edits work for spelling and grammar; Presents numerical data effectively; Varies writing style to meet needs; Writes professionally, clearly and informatively.
Requirements:
- Must have obtained high school diploma or GED
- Previous work experience in a physician and/or medical office. Experience speaking with patients and verifying insurance coverage
- Ability to communicate with internal and external members effectively
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Has the ability to use the following software programs and/or computer skills to successfully accomplish the essential duties of this job: Microsoft Office (Word, Outlook, Internet Explorer), experience working with an EMR.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
#CORP #ZR
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