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Medical Call Center Agent Jobs (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Associate's degree * Experience specifically in healthcare services or medical call centers.

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Associate's degree * Experience specifically in healthcare services or medical call centers.

Independent Living Systems LLC

Call Center Agent

Miami, FL

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems ... Experience specifically in healthcare services or medical contact centers. * Knowledge of health ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent will serve as an essential point of contact between members, healthcare ... Experience specifically in healthcare services or medical contact centers. * Knowledge of health ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Experience specifically in healthcare services or medical contact centers. * Knowledge of health ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Experience specifically in healthcare services or medical contact centers. * Knowledge of health ...

Petaluma Health Center

Call Center Agent

Petaluma, CA

$17.25 - $22.50/hr

Medical Insurance (Entire deductible paid by us!) * 30 Chiropractor and Acupuncture visits per year ... Call Center Agent delivers exceptional patient customer service through all channels of support ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

```html Call Center Agent Location: Bay City, MI, 48708 We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be responsible for ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI · On-site

$13.75 - $18.25/hr

```html Call Center Agent Location: Bay City, MI, 48708 We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be responsible for ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

Wolfe Eye Clinic

Call Center Agent

Marshalltown, IA · On-site

$14 - $18.25/hr

Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher ... In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and ...

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Medical Call Center Agent information

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$10

$17

$25

How much do medical call center agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for medical call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Call Center Agent, and why are they important?

To thrive as a Medical Call Center Agent, you need strong communication skills, knowledge of medical terminology, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes HIPAA certification are important for handling sensitive information. Excellent listening skills, patience, and problem-solving abilities distinguish top performers in this role. These skills are crucial to ensure accurate information exchange, confidentiality, and a positive experience for patients and healthcare providers.

What are Medical Call Center Agents?

Medical Call Center Agents are professionals who handle inbound and outbound calls for healthcare organizations, such as hospitals, clinics, and insurance companies. They assist patients by scheduling appointments, answering questions about medical services, providing information about billing or insurance, and sometimes offering basic healthcare advice under supervision. Their role is crucial in ensuring effective communication between patients and healthcare providers, improving patient satisfaction, and streamlining administrative processes.

What are some common challenges faced by Medical Call Center Agents, and how can they be managed effectively?

Medical Call Center Agents often handle high call volumes and interact with patients who may be anxious or distressed about their health concerns. Balancing efficiency with empathy is crucial, as agents must provide accurate information while maintaining a compassionate tone. Adapting quickly to updated medical protocols and using call center software effectively can also be challenging. To manage these challenges, agents benefit from comprehensive training, supportive team environments, and clear communication with healthcare providers and supervisors.

What is the difference between Medical Call Center Agent vs Medical Receptionist?

AspectMedical Call Center AgentMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsReceptionist training, administrative skills
Work EnvironmentCall centers, telehealth settingsMedical offices, clinics
Employer & IndustryHospitals, insurance companies, telehealth providersPrivate practices, hospitals, clinics
Primary RoleHandle patient calls, schedule appointments, provide infoGreet patients, manage front desk, schedule appointments

While both roles involve patient interaction and scheduling, Medical Call Center Agents primarily handle inbound calls remotely, focusing on communication and information dissemination. Medical Receptionists work onsite at healthcare facilities, managing front desk duties and direct patient interactions. Understanding these differences helps job seekers find the right fit in healthcare support roles.

More about Medical Call Center Agent jobs
What job categories do people searching Medical Call Center Agent jobs look for? The top searched job categories for Medical Call Center Agent jobs are:
Medical Call Center Agent jobs near you
Infographic showing various Medical Call Center Agent job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 82% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Experienced Call Center Agent

Experienced Call Center Agent

HealthSource of Ohio

Cincinnati, OH

$14.50 - $19/hr

Other

Medical, Retirement, PTO

Posted 7 days ago

HealthSource Of Ohio rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Medical Call Center Agent

HSO valuable perks:

  • Competitive pay with eligible incentive bonuses & yearly merit increases
  • Structured schedules for work-life balance with Paid Time off
  • Full Health Benefits Package, Courtesy Care Benefits & HSA funds
  • Student Loan Forgiveness program & tuition reimbursement
  • Employer contribution driven retirement plan
  • Complimentary scrubs

Do you have what it takes to be a Medical Call Center Agent:

  • High School Diploma or Equivalent required
  • Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
  • 1-2 years Call Center experience preferred

A day in the life of a HSO Medical Call Center Agent:

  • Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
  • Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
  • Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
  • Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides

Who we are:

HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay.

Check out what HSO employees have to say about working for HealthSource of Ohio:

I am thankful to work for a great company that treats their employees as one of their own!!!

Medical Assistant/Receptionist, Mt. Orab

HSO has been a breath of fresh air since the moment I arrived. I have never worked for an organization that values their employees so much! Instead of feeling replaceable, and like you are never "doing enough", I am thanked for my work often. Staff is very familiar with "upper management" and they usually know us all by name! I never dread coming to work and am proud to work for an organization that values their staff as much as their patients!

Care Coordinator, Loveland

Physical Activity: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move about

HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran

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