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Medical Call Center Agent Jobs (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Associate's degree * Experience specifically in healthcare services or medical call centers.

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Associate's degree * Experience specifically in healthcare services or medical call centers.

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent will serve as an essential point of contact between members, healthcare ... Experience specifically in healthcare services or medical contact centers. * Knowledge of health ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

BeloForm Craft

Call Center Agent

Denver, CO

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Overview We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our ... schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry ...

Red River Credit Union

Call Center Agent

Wake Village, TX · On-site

$14 - $18.25/hr

Call Center Agent Reports To: Call Center Supervisor / Call Center Manager Basic Function: Answers telephone inquiries regarding Credit Union services and member accounts. Resolves problems ...

Metro Medical

Call Center Agent

Chelmsford, MA · On-site

$20/hr

Part-Time Call Center Agent Location: Chelmsford, MA Metro Medica is seeking dedicated and detail ... medical offices, apartment complexes, and various professional services. This is an in-office ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

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Medical Call Center Agent information

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$10

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How much do medical call center agent jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for medical call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Call Center Agent, and why are they important?

To thrive as a Medical Call Center Agent, you need strong communication skills, knowledge of medical terminology, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes HIPAA certification are important for handling sensitive information. Excellent listening skills, patience, and problem-solving abilities distinguish top performers in this role. These skills are crucial to ensure accurate information exchange, confidentiality, and a positive experience for patients and healthcare providers.

What jobs pay 4000 a week without a degree?

Medical Call Center Agents typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades, but they usually require significant experience, certifications, or a strong network. Most jobs offering such high weekly pay generally demand specific qualifications or entrepreneurial efforts rather than entry-level positions.

What does a healthcare call center agent do?

A healthcare call center agent handles patient inquiries, schedules appointments, provides information about medical services, and assists with billing or insurance questions. They typically use computer systems and communication skills to support healthcare providers and patients efficiently.

Is being a MOA a good entry level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, requiring basic administrative and clinical skills. It provides experience in patient communication, scheduling, and medical record management, which can serve as a foundation for advancing in healthcare careers.

What are Medical Call Center Agents?

Medical Call Center Agents are professionals who handle inbound and outbound calls for healthcare organizations, such as hospitals, clinics, and insurance companies. They assist patients by scheduling appointments, answering questions about medical services, providing information about billing or insurance, and sometimes offering basic healthcare advice under supervision. Their role is crucial in ensuring effective communication between patients and healthcare providers, improving patient satisfaction, and streamlining administrative processes.

What are some common challenges faced by Medical Call Center Agents, and how can they be managed effectively?

Medical Call Center Agents often handle high call volumes and interact with patients who may be anxious or distressed about their health concerns. Balancing efficiency with empathy is crucial, as agents must provide accurate information while maintaining a compassionate tone. Adapting quickly to updated medical protocols and using call center software effectively can also be challenging. To manage these challenges, agents benefit from comprehensive training, supportive team environments, and clear communication with healthcare providers and supervisors.

What is the difference between Medical Call Center Agent vs Medical Receptionist?

AspectMedical Call Center AgentMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsReceptionist training, administrative skills
Work EnvironmentCall centers, telehealth settingsMedical offices, clinics
Employer & IndustryHospitals, insurance companies, telehealth providersPrivate practices, hospitals, clinics
Primary RoleHandle patient calls, schedule appointments, provide infoGreet patients, manage front desk, schedule appointments

While both roles involve patient interaction and scheduling, Medical Call Center Agents primarily handle inbound calls remotely, focusing on communication and information dissemination. Medical Receptionists work onsite at healthcare facilities, managing front desk duties and direct patient interactions. Understanding these differences helps job seekers find the right fit in healthcare support roles.

What is the highest paying call center job?

The highest paying call center jobs are often in specialized roles such as medical or technical support agents, especially those with advanced certifications or expertise. Medical call center agents, for example, can earn higher salaries due to the specialized knowledge required and the critical nature of healthcare support, with some positions offering over $50,000 annually depending on experience and location.
More about Medical Call Center Agent jobs
What job categories do people searching Medical Call Center Agent jobs look for? The top searched job categories for Medical Call Center Agent jobs are:
Medical Call Center Agent jobs near you
Infographic showing various Medical Call Center Agent job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Agent

Call Center Agent

Independent Living Systems

Miami, FL • On-site

$14.25 - $19/hr

Full-time

Re-posted 26 days ago

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a call center environment, preferably within healthcare or a related field.
  • Ability to manage high volume call center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate call center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical call centers.
  • Knowledge of healthcare terminology and patient privacy regulations such as HIPAA.
  • Proficiency with customer relationship management (CRM) software.
  • Certification in customer service or call center operations.

Responsibilities:

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries.
  • Document call details and update patient records using call center phone systems and clerical tools.
  • Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary.
  • Maintain compliance with healthcare regulations and organizational policies during all communications.