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Medical Call Center Agent Jobs (NOW HIRING)

Horizon Point Marketing

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

ClifyX

Call Center Agent

Raleigh, NC

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Horizon Point Marketing

Call Center Agent

Baton Rouge, LA

$11.75 - $15.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Horizon Point Marketing

Call Center Agent

Columbus, OH

$14 - $18.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

City of Amarillo

CALL CENTER AGENT

Amarillo, TX

$13.75 - $18/hr

Call Center Agent Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our ...

Horizon Point Marketing

Call Center Agent

Tampa, FL

$13.75 - $18/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

City of Amarillo Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.72/hr

JOB TITLE: Call Center Agent JOB CLASS NUMBER: CLR077 PAY GRADE: G03 FLSA STATUS: non-exempt BUSINESS UNIT NAME: Utility Billing REPORTS TO: Call Center Supervisor/ Utility Billing Manager ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Horizon Point Marketing

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

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Medical Call Center Agent information

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$10

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How much do medical call center agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for medical call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Call Center Agent, and why are they important?

To thrive as a Medical Call Center Agent, you need strong communication skills, knowledge of medical terminology, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes HIPAA certification are important for handling sensitive information. Excellent listening skills, patience, and problem-solving abilities distinguish top performers in this role. These skills are crucial to ensure accurate information exchange, confidentiality, and a positive experience for patients and healthcare providers.

What are Medical Call Center Agents?

Medical Call Center Agents are professionals who handle inbound and outbound calls for healthcare organizations, such as hospitals, clinics, and insurance companies. They assist patients by scheduling appointments, answering questions about medical services, providing information about billing or insurance, and sometimes offering basic healthcare advice under supervision. Their role is crucial in ensuring effective communication between patients and healthcare providers, improving patient satisfaction, and streamlining administrative processes.

What are some common challenges faced by Medical Call Center Agents, and how can they be managed effectively?

Medical Call Center Agents often handle high call volumes and interact with patients who may be anxious or distressed about their health concerns. Balancing efficiency with empathy is crucial, as agents must provide accurate information while maintaining a compassionate tone. Adapting quickly to updated medical protocols and using call center software effectively can also be challenging. To manage these challenges, agents benefit from comprehensive training, supportive team environments, and clear communication with healthcare providers and supervisors.

What is the difference between Medical Call Center Agent vs Medical Receptionist?

AspectMedical Call Center AgentMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsReceptionist training, administrative skills
Work EnvironmentCall centers, telehealth settingsMedical offices, clinics
Employer & IndustryHospitals, insurance companies, telehealth providersPrivate practices, hospitals, clinics
Primary RoleHandle patient calls, schedule appointments, provide infoGreet patients, manage front desk, schedule appointments

While both roles involve patient interaction and scheduling, Medical Call Center Agents primarily handle inbound calls remotely, focusing on communication and information dissemination. Medical Receptionists work onsite at healthcare facilities, managing front desk duties and direct patient interactions. Understanding these differences helps job seekers find the right fit in healthcare support roles.

More about Medical Call Center Agent jobs
What job categories do people searching Medical Call Center Agent jobs look for? The top searched job categories for Medical Call Center Agent jobs are:
Medical Call Center Agent jobs near you
Infographic showing various Medical Call Center Agent job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 82% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Agent

Call Center Agent

Suffolk Transportation Service

Ronkonkoma, NY

$19.25/hr

Other

Life, Retirement, PTO

Posted 13 days ago

Job description

Call Center Agent

Suffolk Bus Corp. ("SBC") is a family-owned transportation company located in Ronkonkoma, NY. SBC provides transit and special-needs transportation services throughout Suffolk County. The Call Center Agent will work at our Transit headquarters in Ronkonkoma, NY and report directly to the Call Center Manager.

This is a part-time position (20 hours per week). The call center operates Monday–Saturday from 7:00 a.m. to 5:00 p.m. and Sunday from 8:00 a.m. to 4:30 p.m.

Salary Range: $19.25 per hour Schedule: Part-time; varying shifts based on seniority Benefits: Paid time off, 401(k), Life Insurance

Key Duties & Responsibilities
  • Provide exceptional customer service by answering calls in a clear, concise, and friendly manner.
  • Work collaboratively with colleagues to ensure smooth call center operations.
  • Assist callers with bookings, cancellations, and trip verifications in accordance with ADA program policies and procedures.
  • Remain sensitive to the needs of callers who may be visually impaired, hearing impaired, have cognitive challenges, or physical limitations.
  • Resolve complex and multi-leg (round-trip) transportation requests.
  • Demonstrate knowledge of Long Island, NY geography.
  • Successfully complete periodic map testing throughout the year.
  • Perform general office duties, including accurate data entry, as required.
Requirements & Qualifications
  • Reliable transportation required.
  • Ability to sit for prolonged periods of time.
  • Strong command of the English language.
  • Basic computer skills, including keyboarding.
  • Flexible availability; operations run seven days a week.
  • Ability to manage high call volumes while maintaining a professional and friendly demeanor.
  • Strong attention to detail and accuracy.
  • Ability to maintain confidentiality at all times.
  • Strong interpersonal and communication skills.
  • Physical presence at the work site is required.

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