ZipRecruiter

Log In

1

Medical Call Center Agent Jobs (NOW HIRING)

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

ACR1.COM Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept : Sales & Marketing Location: In OFFICE (Sales Office ... BENEFITS Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and P aid ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Limitless East Marketing

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Limitless East Marketing

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. This ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group ...

previous pagenext page

Showing results 21-40

All JobsHealthcare JobsHospital JobsMedical Services Coordinator JobsMedical Call Center Agent Jobs

Medical Call Center Agent information

See salary details

$10

$17

$25

How much do medical call center agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for medical call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a medical call center agent?

Medical Call Center Agents are professionals who handle inbound and outbound calls for healthcare organizations, such as hospitals, clinics, and insurance companies. They assist patients by scheduling appointments, answering questions about medical services, providing information about billing or insurance, and sometimes offering basic healthcare advice under supervision. Their role is crucial in ensuring effective communication between patients and healthcare providers, improving patient satisfaction, and streamlining administrative processes.

What are the key skills and qualifications needed to thrive as a medical call center agent, and why are they important?

To thrive as a Medical Call Center Agent, you need strong communication skills, knowledge of medical terminology, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes HIPAA certification are important for handling sensitive information. Excellent listening skills, patience, and problem-solving abilities distinguish top performers in this role. These skills are crucial to ensure accurate information exchange, confidentiality, and a positive experience for patients and healthcare providers.

What are some common challenges faced by medical call center agents, and how can they be managed effectively?

Medical Call Center Agents often handle high call volumes and interact with patients who may be anxious or distressed about their health concerns. Balancing efficiency with empathy is crucial, as agents must provide accurate information while maintaining a compassionate tone. Adapting quickly to updated medical protocols and using call center software effectively can also be challenging. To manage these challenges, agents benefit from comprehensive training, supportive team environments, and clear communication with healthcare providers and supervisors.

What is the difference between Medical Call Center Agent vs Medical Receptionist?

AspectMedical Call Center AgentMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsReceptionist training, administrative skills
Work EnvironmentCall centers, telehealth settingsMedical offices, clinics
Employer & IndustryHospitals, insurance companies, telehealth providersPrivate practices, hospitals, clinics
Primary RoleHandle patient calls, schedule appointments, provide infoGreet patients, manage front desk, schedule appointments

While both roles involve patient interaction and scheduling, Medical Call Center Agents primarily handle inbound calls remotely, focusing on communication and information dissemination. Medical Receptionists work onsite at healthcare facilities, managing front desk duties and direct patient interactions. Understanding these differences helps job seekers find the right fit in healthcare support roles.

More about Medical Call Center Agent jobs

What job categories do people searching Medical Call Center Agent jobs look for?

The top searched job categories for Medical Call Center Agent jobs are:

Medical Call Center Agent jobs near you
Infographic showing various Medical Call Center Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent

United Health Centers of the San Joaquin Valley

Fresno, CA

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Overview

We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA.

Hours and Work days

This position is required to work Monday - Friday from 8:00 AM-5:00 PM. 

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient interaction. The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients and physician offices, route calls appropriately, schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry appointments. This position ensures that appropriate information is obtained in order to pre-register patients and schedule appointments. Additionally, this position is responsible for obtaining third party insurance information and demonstrates knowledge of UHC's scheduling guidelines and procedures.  

Responsibilities

Summary of Responsibilities:

  • Providing exceptional customer service to patients  
  • Answer incoming calls on a multi-line phone system
  • Schedules appointments per established guidelines and educates patients on all UHC services
  • Will ensure no patient is turned away. Will use all resources to secure an appointment for patient
  • Reports any potential patient concerns or complaints immediately to supervisor
  • Overall knowledge of the financial programs, registration and insurance verification
  • Registering patients for appointments; obtaining updated insurance and demographic information
  • Educate patients on everything they should bring with them to the appointment
  • Notifies the patient of any co-pays that are due at the appointment
  • Route calls to appropriate department or health center
Qualifications

QUALIFICATION REQUIREMENTS:

Education:

  • High School Graduate or equivalent. Associates Degree preferred.

License/Certification:

  • Possess a valid driver's license. 

Prior Experience:

  • Minimum two (2) years of experience in customer service and/or call center
  • Knowledge in scheduling or call center environment preferred

Skills:

  • Bi-Lingual (English/Spanish) is required.
  • Customer-service oriented
  • Excellent telephone etiquette
  • Excellent listening and Customer Service/Interpersonal skills.
  • Ability to handle sensitive and confidential information
  • Ability to articulate complex information
  • Flexibility and dependability
  • Demonstrated good problem-solving skills; sound judgment
  • Intermediate computer skills
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $22.00 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

  • Medical, Dental, and Vision insurance with low premium cost
  • Paid time off and paid holidays
  • 401k plan with matching contribution
  • Educational Assistance
  • Employee discounts and more!
Employment Type: OTHER

Apply