Service Dispatcher

• Schedule all call-in and online service appointments according to company protocol
• Communicate with customers to schedule follow-up appointments in a timely matter
• Proactively schedule all maintenance services in a timely matter
• Dispatch and debrief with service technicians between calls
• Answer multi-line phone system and route calls as necessary
• Communicate with the warehouse manager to ensure necessary materials are available
• Provide weekly reports to management
• Issue POs and order materials as needed
• Other administrative office duties as required

• Excellent verbal and written communication skills. Must be able to calmly and clearly communicate with customers, vendors and coworkers.
• Must be able to multi task and prioritize work according to the needs of our customers.
• Must be comfortable with computers and able to adapt to new software programs. Experience with Service Titan is preferred.
• Must be able to work independently and problem solve, but also able to collaborate with the team.
• Ability to operate office equipment (e.g., copier, printer, fax, multi-line phone system)
• Minimum high school diploma or GED required
• 2 years dispatch experience preferred
• 2 years customer service experience required
• Experience working in an office setting preferred
• Knowledge of the HVAC industry preferred

• Regularly required to remain seated in a normal position for long periods of time
• Regularly required to walk about
• Regularly required to maintain balance while walking, standing, crouching, or running
• Routinely required to reach up and out with hands and arms
• constantly communicates with internal and external customers in person and via telephone. Must be able to exchange accurate information in these situations.
• Regularly required to use hands to grasp objects, type, pick up objects, move objects, or hold objects
• Occasionally required to stoop, kneel, crouch, and/or crawl
• Occasionally required to lift up to 15 pounds and carry a distance of 10 feet
• Occasionally required to push and/or pull up to 15 pounds a distance of 10 feet
• Routinely required to stand for long periods of time
• Constantly identifies and detects written information on equipment labels, written communication, forms and other labels/documents
• Constantly operates a computer and other office machinery such as copy machine and calculator.

• (8) paid holidays
• 401K
• Generous PTO accrual (paid time off)
• Unique health benefit.

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