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Hvac Dispatch Jobs (NOW HIRING)

Casey Services HVAC

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HVAC Dispatcher

Wake Forest, NC · On-site

$24 - $27/hr

Responsibilities Answer incoming phone calls and provide professional, friendly customer service Schedule and dispatch HVAC service calls and maintenance appointments Communicate with customers ...

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Casey Services HVAC

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HVAC Dispatcher

Wake Forest, NC · On-site

$24 - $27/hr

Responsibilities Answer incoming phone calls and provide professional, friendly customer service Schedule and dispatch HVAC service calls and maintenance appointments Communicate with customers ...

New

Jacksonville Heating

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HVAC DISPATCHER

Jacksonville, NC · On-site

$16.25 - $21.75/hr

Schedule and dispatch HVAC service technicians efficiently * Monitor technician progress and adjust schedules as needed * Manage calls from customers regarding service requests, updates, and ETA'

Mills HVAC

HVAC Dispatcher

Fort Walton Beach, FL · On-site

$38K - $45K/yr

Dispatch HVAC technicians efficiently based on skill set, availability, and urgency * Respond promptly to emergency maintenance requests * Communicate clearly with technicians, management, and ...

CABS Heating

HVAC Dispatcher

West Sacramento, CA · On-site

$21 - $26/hr

CABS Heating & Air Conditioning in West Sacramento, CA is hiring a full-time HVAC Dispatcher to join our team. If you're ready to be the central hub of communication and coordination, this is your ...

3H Contracting

HVAC Dispatcher

Tampa, FL

$21 - $26/hr

This position is responsible for supporting HVAC Dispatch, answering in-bound customer calls, and providing general office support as needed. The ideal candidate will possess strong organizational ...

New

AB Facility

HVAC Dispatcher

Woodbridge, VA

$60K - $65K/yr

Schedule and dispatch HVAC technicians for service calls, maintenance visits, and installations. * Prioritize emergency service requests and adjust schedules as needed. * Monitor technician routes ...

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Hvac Dispatch information

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How much do hvac dispatch jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for hvac dispatch in the United States is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.

How much does a HVAC dispatcher make?

The average HVAC dispatcher salary in the United States ranges from $40,000 to $60,000 per year, depending on experience, location, and company size. In Texas, salaries tend to be in this range, with some positions paying higher based on demand and certifications such as NATE or EPA. Dispatchers often need strong communication skills and knowledge of HVAC systems and scheduling software.

What is the highest paid HVAC position?

The highest paid HVAC positions are often HVAC service managers, project managers, or specialized technicians such as HVAC engineers, who typically earn higher salaries due to experience, certifications, and management responsibilities. These roles often require advanced skills, industry certifications, and leadership abilities, with salaries varying based on location and company size.

What does an HVAC dispatcher do?

An HVAC dispatcher manages and coordinates service calls for heating, ventilation, and air conditioning (HVAC) technicians. They are responsible for scheduling appointments, assigning jobs to technicians based on location and skill set, and communicating with customers to provide updates. HVAC dispatchers also track the progress of ongoing jobs and assist in ensuring timely and efficient service delivery. Their role is essential for maintaining organization and customer satisfaction within HVAC service companies.

How to be a good HVAC dispatcher?

A good HVAC dispatcher efficiently coordinates service calls by prioritizing urgent issues, communicating clearly with technicians and customers, and using dispatch software to track jobs. Strong organizational skills, knowledge of HVAC systems, and the ability to multitask are essential for ensuring timely and effective service delivery.

What is the difference between Hvac Dispatch vs Hvac Service Technician?

AspectHvac DispatchHvac Service Technician
CredentialsNone required, often basic communication skillsEPA certification, technical training, HVAC licenses
Work EnvironmentOffice setting, coordinating schedules and callsOn-site at customer locations, performing repairs and maintenance
Employer & Industry UsageHVAC companies, service providersHVAC service companies, contractors
Search & Comparison IntentUnderstanding coordination roles, job differencesTechnical skills, fieldwork responsibilities

Hvac Dispatch primarily involves coordinating service calls, scheduling technicians, and managing communication between clients and field staff. In contrast, Hvac Service Technicians perform hands-on repairs, installations, and maintenance of HVAC systems. While dispatch roles focus on organization and communication, service technicians are skilled tradespeople working directly on equipment. Both roles are essential in the HVAC industry, but they differ significantly in responsibilities and required credentials.

What does a dispatcher do in HVAC?

An HVAC dispatcher coordinates service calls by scheduling technicians, assigning jobs, and communicating with clients. They ensure timely response to service requests and may use dispatch software to manage workflow and track technician locations. Strong organizational and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as an HVAC Dispatcher, and why are they important?

To thrive as an HVAC Dispatcher, you need strong organizational skills, attention to detail, and a solid understanding of HVAC industry terminology, often supported by a high school diploma or equivalent. Familiarity with dispatching software, scheduling systems, and CRM tools is typically required. Excellent communication, problem-solving, and multitasking abilities help you coordinate technicians and manage customer expectations. These skills enable efficient service delivery, customer satisfaction, and smooth workflow management within HVAC operations.

What are some typical challenges faced by an HVAC Dispatcher, and how can they be managed effectively?

HVAC Dispatchers often face challenges such as coordinating emergency service requests, optimizing technician routes, and balancing a high volume of calls, especially during peak seasons. Effective communication, strong organizational skills, and proficiency with dispatch and scheduling software are essential to manage these demands. Building good relationships with both technicians and customers can also help resolve issues quickly and ensure smooth operations within the team.
More about Hvac Dispatch jobs
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What states have the most Hvac Dispatch jobs? States with the most job openings for Hvac Dispatch jobs include:
What job categories do people searching Hvac Dispatch jobs look for? The top searched job categories for Hvac Dispatch jobs are:
Hvac Dispatch jobs near you
HVAC Dispatcher

HVAC Dispatcher

Casey Services HVAC

Wake Forest, NC • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

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Job description

HVAC Dispatcher

Job Type: Full-Time

Position: HVAC Dispatcher

Department: Service Operations

Position Overview

We are seeking a dependable, organized, and customer-focused HVAC Dispatcher to join our team. This position plays a vital role in keeping our service department running efficiently by coordinating technicians, communicating with customers, managing service agreements, and providing administrative support to ensure exceptional service.

The ideal candidate is a strong communicator who can multitask in a fast-paced environment, prioritize changing schedules, and provide excellent support to both customers and field technicians.

Responsibilities

Answer incoming phone calls and provide professional, friendly customer service

Schedule and dispatch HVAC service calls and maintenance appointments

Communicate with customers regarding appointments, service updates, and follow-ups

Place outbound calls to customers, technicians, and vendors as needed

Coordinate technician schedules and ensure efficient routing of service calls

Manage and maintain HVAC service contracts and maintenance agreements

Track contract obligations, renewals, and customer service needs

Assist with customer inquiries, service concerns, and general problem resolution

Maintain accurate customer records and service documentation

Assist with invoicing, paperwork, and administrative tasks related to service operations

Communicate effectively with technicians, management, and office staff

Support daily office operations and assist with any additional duties required to help the team succeed

Qualifications

Previous HVAC dispatch, customer service, or administrative experience preferred

Excellent communication and organizational skills

Ability to multitask and prioritize in a busy environment

Strong attention to detail and problem-solving skills

Professional phone etiquette and customer service skills

Ability to work independently while being a supportive team member

Proficiency with computers and willingness to learn scheduling/service software

What We’re Looking For

We are looking for someone who is reliable, proactive, and takes pride in being the connection between our customers and service team. The right person will help ensure every customer receives timely, professional, and efficient service. Must be able to work between the hours of 7:30 AM - 4:30 PM, M-F.