Kennedy Shelter and Baileys Shelter Case Manager, Senior

Position: Case Manager, Senior

Reports to: Director, Programs

Supervises: Assigned Case Managers

Summary of Position:

The Senior Case Manager is a full-time exempt position, directly supervised by the assigned Director of Programs. The Senior Case Manager coordinates and provides case management for guests. Under general direction from the Director, the Senior Case Manager will be responsible for ensuring the smooth operation and coordination of all case management services in accordance with best practices; working to meet all program goals, targets, performance outcomes, and to end the guest's homelessness. Leads the team in prioritizing housing by working closely with community organizations and the Housing Case Manager to make appropriate referrals, ensure service delivery, and provide consultation. Develops and implements case management programs, including intake processes, case coordination, housing planning, and community case management.

Essential Responsibilities:

Some of the essential responsibilities of the Senior Case Manager include, but are not limited to:

• Provides administrative and supportive supervision to case managers and intern students. Trains new staff. Ensures adequate case management services coverage. Maintains a caseload of his/her own;
• Assists the Director in creating a professional environment that supports team building, self-directed work teams, and a learning organization;
• Ensures implementation of case management systems, standards, and procedures in conjunction with the MANDT system and Out of Poverty. Monitors documentation in case files by ensuring intake, progress notes, individual service plans, medication logs, assessments, and discharge notes are complete and accurate;
• Has oversight of community-based case management initiatives to include managing workload expectations and crisis intervention;
• Provides leadership in managing referral tracking, guest lists, addressing issues reported by the Coordinator of Residential Services, and documenting workflow processes and procedures;
• Manages and monitors referrals to the CoC’s Coordinated Entry System through HMIS;
• Responsible for organizing, planning, and implementing Life Skills groups including OOP;
• Attends interdisciplinary team and staff meetings. Facilitates and attends inter-agency "high risk" meetings when appropriate. Represents case management division on interdivisional workgroups;
• Attends the Office to Prevent and End Homelessness Single’s Provider’s bi-monthly meetings and other county meetings as assigned;
• Attends bi-monthly management meetings;
• Oversees data entry and report production of all case management HMIS related activities. Coordinates all monthly statistics reporting for the EUKS case management team;
• Approves use of PTO and Sick hours. Monitors and approves case managers work hours in the ADP electronic timesheet system;
• Conducts community relations activities and does public speaking as assigned;
• Utilizing crisis interventions, motivational interviewing, counseling, and problem-solving techniques to engage and establish rapport with guests;
• Conducts psychosocial assessments to determine immediate need, history, and potential strengths and barriers;
• Assists guests in identifying their needs and barriers to maintaining housing stability such as income, credit, physical and mental health issues, substance use, and criminal history;
• Develops individualized housing stabilization plans with guests, addressing their service needs in life domains such as housing, health care, financial management, education, training, employment, mental health, and substance abuse;
• Monitors guest progress and provide supportive services to ensure the housing stabilization plan, goals and strategies meet changing needs and priorities;
• Operates as the primary point of contact on all case-specific issues;
• Adhering to the required ethical standards to include confidentiality, boundaries, guest rights;
• Creating and maintaining confidential guest records in compliance with agency policy, including the use of HMIS for case management, data collection, and as a reporting tool. Composes correspondence, maintains records, files, and documents;
• Provides timely, accurate, and unbiased communication about program-related successes and concerns to the Director of Programs for Single Adults;
• When appropriate and agreed upon, providing program leadership in the absence of the Director of Programs for Single Adults;
• Works flexible hours, including evenings, and weekends as required. On-call 24 hours;
• Performs related work as required, accepts special projects and other duties as assigned.

Qualifications:

• BA required MA degree preferred;
• Spanish bilingual strongly preferred;
• Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs in order to assess residents' ability to utilize available services;
• Strong knowledge of benefit programs and community resources and ability to interpret laws, policies, and procedures, and regulations for such programs;
• Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources;
• Ability to communicate clearly and effectively both orally and in writing;
• Completion of college-level courses in sociology, psychology, or a related human service field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities;
• Demonstration of commitment to the specific agency mission values and philosophy;
• Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier
• Proficient use of computers to include Microsoft Office, Homeless Management Information System (HMIS), and other database software used to track service delivery;

ADA Statement: New Hope Housing Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of accommodation should contact Human Resources directly for assistance.

New Hope Housing is proud to be an EOE/ADA employer that values diversity.