Director of Operations

Position: Director of Operations

Location: SOAS Headquarters

Department: Operations

Reports to: Chief Operating Officer (COO) / Chief Financial Officer (CFO)

Job Summary:

Reporting to the COO/CFO, the Director of Operations will oversee the day-to-day activities of Son of a Saint, ensuring that the organization is managed and performing efficiently and effectively.

Supervisory Responsibilities:

• Participates in the hiring and training of Operations Department personnel.
• Will act as the direct supervisor for the following employees: Human Resources Manager, Senior Accountant, Logistics Manager, Office Manager, and Building and Facilities Manager.
• Organizes and oversees the work and schedules of Operations Department employees.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Determines labor needs to meet organizational goals.

Supervisory Responsibilities by Department:

• Logistics Management: Develop and implement logistics strategies to streamline processes and enhance efficiency. Optimize transportation routes to minimize costs and improve delivery timelines.
• Building and Facilities Oversight: Manage maintenance schedules and oversee facility improvements. Ensure compliance with safety regulations and maintain a safe working environment. Coordinate with contractors and vendors for building-related projects.
• Human Resources Coordination: Collaborate with the HR team to recruit, train, and retain talented staff. Implement HR policies and procedures to foster a positive work culture. Address employee concerns and provide guidance on performance management.
• Accounting Supervision: Monitor financial activities, budgeting, and reporting. Review financial statements and ensure compliance with accounting standards. Coordinate with external auditors for financial audits.
• Office Management: Oversee administrative functions to support day-to-day operations. Manage office supplies, equipment, and vendor relationships. Coordinate office layout and space utilization for optimal efficiency.

Duties/Responsibilities:

• Works with chief executives, c-suite, and other members of the leadership team to set the organization's strategic goals.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates internal operating procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Ensures work environments are adequate and safe.
• Oversees operations personnel to ensure the department is reaching goals set by Son of a Saint leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost in the Operations Department to maintain organizational objectives.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improves mentee’s and guardians satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among Operations, Administration, Development, Community Engagement, Programming, and Marketing Departments to produce smoother workflow and more cost-effective processes.
• Projects a positive image of the organization to employees, partners, and community.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Thorough understanding of practices, theories, and policies involved in business and finance.
• Excellent verbal and written communication and interpersonal skills.
• Excellent managerial and diplomacy skills.
• Proficiency in Google Suite and related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

Education and Experience:

• Master's degree in Business Administration or related field.
• Extensive and diversified background of related experience.
• Minimum 10 years of relevant work experience.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times.