Vice President, Sales - National Builder Accounts

Job Description

The Vice President of National Builder Accounts is accountable for developing and delivering new and fresh strategies that drive satisfaction and profitable growth for customer relationships assigned as strategically important. This position is responsible for developing strategies that combine customer-driven long-term thinking with near-term revenue and EBITDA goals. Success in this position requires a deep understanding that collaboration is key to growing any business, especially in a complex and competitive industry. This position reports directly to the Senior Vice President of Sales for the companies Aperture Solutions – US business unit.

This position positively contributes to our company’s culture by:

Fostering an environment, including ways of working and behaviors, which is congruent with our mission, values, and success model

Facilitating organization-wide cohesion and keeping all functions aligned with the vision to be a premier company and deliver optimum customer experiences that, in turn, will support and drive revenue and earnings growth

Ensuring voice of the customer (VoC) and customer data are incorporated as a path to customer centricity

Redefining organizational metrics that reflect the entire customer journey to deliver experiences that create loyalty, profitable growth, and advocacy

This position positively contributes to the company’s leadership by:

Actively serving on the sales leadership team and being involved in the highest level of decision making

Investing significant effort on talent offense and aligning selection and development of sales teams to mindsets and skillsets important to the future of our business, both from a direct report and dot line reporting perspective

Ensuring everyone is working against the right priorities, receiving coaching and feedback to promote performance, and experiencing exciting opportunities for growth

Serving as a role model and champion for employee engagement

Primary accountabilities for this position include:

Represents a range of company products and services to the assigned customer while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company

Develops trust relationships with a portfolio of major customers to ensure they do not turn to competition

Serves as the link of communication between key customers and internal teams

Resolves any issues and problems faced by customers and deal with complaints to maintain trust

Plays an integral part in generating new sales that will turn into long-lasting relationships

Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Leverages and maintains productive, professional relationships with key functions and employees in the assigned customer account

Coordinates the involvement of company employees, including support, service, and management resources, to meet account performance objectives and customers’ expectations

Meets assigned targets for strategic objectives in an assigned account

Proactively leads a joint company- strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three – year period

Proactively assesses, clarifies, and validates customer needs on an ongoing basis

Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel

Coordinates all contract renewal activity for assigned accounts

Maintains high customer satisfaction ratings that meet company standards