Senior Director - Moving Services

SUMMARY

The Senior Director is a pivotal role in the strategic leadership and operational management of our moving services functions. Reporting directly to the VP/General Manager, this role acts on behalf of the VP/General Manager in their absence. The position is responsible for supporting the oversight of day-to-day business operations, driving efficiency, optimizing processes, ensuring seamless handling of customer goods throughout the relocation process and meeting business objectives. This position requires a highly talented professional with proven leadership skills, a strategic mindset, and a deep understanding of residential household goods moving & warehousing operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The following are either performed directly or overseen through assigned management personnel and staff:

Leadership and Strategy

Collaborate with the VP/General Manager to develop and implement strategic plans and initiatives for the moving services division (IMS)

Provide leadership and direction to the IMS team, fostering a culture of innovation, collaboration, and excellence

Drive continuous improvement efforts to optimize processes, reduce costs, and enhance operational efficiency

Operational Management

Oversee the operations management team representing all aspects of the relocation process

Monitor key performance indicators (KPIs) to evaluate performance and identify areas for improvement

Develop and implement policies, procedures, and best practices to ensure compliance with regulations and standards

Supplier and Vendor Management

Build and maintain strong relationships with suppliers, carriers, and vendors to ensure timely delivery of goods and services

Negotiate contracts, pricing, and service agreements to optimize cost-effectiveness and quality

Evaluate supplier performance and implement corrective actions as necessary

Revenue Growth and Retention

Collaborate with sales & marketing teams to develop strategies for continuous new client development and retention of existing customers

Analyze market trends and customer needs to tailor solutions and services to client expectations

Quality Assurance

Establish and maintain quality assurance processes and standards ensuring the highest level of service delivery

Implement quality control measures and audits to identify and rectify deficiencies in operations

Work closely with quality assurance teams to address customer complaints and implement corrective actions

Administration and Finance

Oversee in conjunction with key management administrative functions such as budgeting, forecasting, and resource allocation within the IMS Division

Contribute to the management of financial performance and accountability, ensuring adherence to budgetary constraints and financial targets

Provide financial analysis and reporting to the VP/General Manager to support decision-making and strategic planning

Collaboration and Communication

Collaborate cross-functionally with shared services departments to ensure alignment and coordination

Communicate effectively with internal / external stakeholders and partners to address issues, resolve conflicts, and drive results

Provide regular updates and reports to the VP/General Manager on areas of responsibility

Risk Management

Identify potential risks and develop mitigation strategies to safeguard the integrity and security of the supply chain

Stay informed about industry trends, regulatory changes, and emerging technologies to anticipate and adapt to future challenges