Customer Service Insurance Agency Rep

Join The Morrow Insurance Group, a prominent insurance agency dedicated to providing top-tier customer service and fostering a positive work environment. Based in the scenic town of Littleton, Colorado, we offer a unique hybrid remote work setup, combining the flexibility of remote work with the personal touch of in-person interaction.

As the Customer Service Insurance Agency Rep, you will serve as the frontline of our agency, assisting clients with policy inquiries, claims processing, and general insurance-related concerns. You will be the friendly face and voice representing our commitment to exceptional service and client satisfaction.

If you are a customer service professional who thrives on building relationships, providing exceptional service, and enjoys a dynamic work environment, The Morrow Insurance Group is the perfect place for you. Come be a part of a team that values collaboration, growth, and creating positive experiences for our clients.

Hourly Base Salary Based on Experience

Mon-Fri Schedule

Client Assistance: Provide exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely and professional manner.

Inbound Calls: Handle incoming calls from clients, assisting with policy information, claims processing, and general questions.

Policy Support: Assist clients with policy changes, updates, and billing inquiries to ensure accurate and efficient service.

Documentation: Maintain accurate records of client interactions and transactions to ensure data integrity and compliance.

Relationship Building: Cultivate positive relationships with clients by understanding their needs and providing personalized service to exceed their expectations.

Continuous Training: Stay informed about insurance products, industry trends, and company updates to provide accurate and up-to-date information to clients.

Customer Service Experience: Previous experience in customer service, preferably in the insurance or financial services industry.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with clients.

Detail-Oriented: Strong attention to detail and accuracy when handling customer information and policy documentation.

Adaptability: Comfortable working in a hybrid remote work setting, balancing independence with collaboration and support.

Problem-Solving Skills: Ability to assess customer needs, identify solutions, and resolve issues efficiently and effectively.

Team Player: A cooperative and supportive team member, willing to contribute to a positive work environment and assist colleagues as needed.