Home Warranty Authorization Specialist

Whitney Holdings

Phoenix, AZ

Expired: 14 days ago Applications are no longer accepted.

$18 to $24 Hourly
Paid Time Off
Full-Time

Job Description

Benefits:

Competitive salary
Paid time off
Training & development

Whitney Holdings is a small business operating in Michigan and Florida. We are looking for an experienced Authorization Representative to join our team. The ideal candidate will be reliable and professional, acting as a communication point between technicians in the field, customers and warranty companies.

Job Summary:

In this position, you will play a crucial role in ensuring that home warranty services are properly authorized and approved by the warranty companies. Your attention to detail and knowledge of the authorization processes will contribute to the smooth operation of our business. The ideal candidate must be an excellent communicator and able to take the appropriate action with little supervision. Our goal is to service our customers and our employees.

Duties:

Receiving information from the field and contacting the warranty companies for approval on pre-authorizations
Verify coverage and obtain necessary authorizations for warranty work
Review and process authorization requests in a timely manner
Effectively communicate with customers, technicians and warranty companies
Follow all warrant companies policies and procedures
Inbound and outbound calling for all processes
Timely response to customers voicemails and direct messages
Possibility to cross train on lead management, property management and other areas of the business
Other duties as assigned

Requirements:

Ability to communication accurate information
Must have reliable internet access
Computer savvy using Microsoft programs and internal applications and systems
Excellent communication skills, both verbal and written
Strong attention to detail and accurate record keeping
Home warranty authorization experience is a plus
Knowledge in multiple trades (electrical, plumbing, HVAC)/technical experience is a plus

If you meet the qualifications and are looking to contribute your skills in a fast-paced environment, we encourage you to apply for this Authorization Specialist position.