Medical Receptionist / Patient Concierge

Job Description:

We seek a highly motivated and dedicated individual to join an innovative medical practice specializing in women’s health, cosmetic surgery, and anti-aging medicine. If you are an energetic team player who is reliable and motivated to build a business, we want to work with you! Candidates with customer service, marketing and sales experience are highly encouraged to apply.

This individual will have a positive attitude, strong work ethic, and be ready to work in a fast paced environment. The right candidate must maintain a professional appearance and demeanor at all times and have great people skills, with excellent knowledge of the medical and spa industry.

We are a busy medical aesthetic practice in Honolulu focusing on women’s health and rejuvenation. We offer in-office medical treatments as well as cosmetic laser treatments, bringing a full array of services to our practice. Our laser services include non-invasive body contouring, skin resurfacing and rejuvenation, laser hair reduction, and feminine rejuvenation.

Responsibilities:

• Welcome patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

• Maintain a high level of patient care; offer friendly, prompt, and courteous service both in-person and over the phone.

• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone, appropriately.

• Answers multiple phone calls, take messages, and multi-task.

• Organize and maintain multiple schedules.

• Perform patient recalls, including annuals, follow-ups, and aesthetics appointments.

• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

• Comfort patients by anticipating patients' anxieties; answering patients' questions.

• Maintain the reception area and ensure that work areas are clean and set according to procedures.

• Ensure availability of treatment information by filing and retrieving patient records, including faxes and request for information.

• Can provide some education to patients on services and products offered in clinic.

• Maintain patient accounts by obtaining, recording, and updating personal, insurance, and financial information.

• Obtain revenue by recording and updating financial information; recording and collecting patient charges.

• Maintain operations by following policies and procedures; reporting needed changes.

• Contribute to team effort by accomplishing related results as needed; ability to work independently and as part of a team.

• Ability to build and maintain strong customer relationships.

• Work assigned schedule. Arrive and depart from their shift on time.

• Complete all assigned side work and is detail oriented.

• Attend all scheduled meetings.

• Report any incidents or accidents to a member of the management team.

• Protect patients' rights by maintaining confidentiality of personal and financial information.

• Other duties as assigned.

Education/Training
Minimum:

• High School Diploma or GED

Experience
Minimum:

• 1-5 years experience in medical field.
• 1-5 years experience in spa or medispa industry, a plus.

Skills/Knowledge
Minimum:

• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner and appearance, discrete.
• Developed communication skills, including telephone, verbal, and written skills.
• Strong team player.
• Flexibility, time management, organization.
• Scheduling, word processing, quality focus.
• Computer proficient
• Social media skills a plus

A competitive benefits package is offered. Salary commensurate with education and experience and includes an incentive bonus plan.

If your background meets all the above criteria, and to be considered for this position; please submit the following: a cover letter highlighting your accomplishments, current resume, and your desired salary requests.