IT Tier 1 Call Center Specialist
- $32,000 to $35,000 Yearly
- Full-Time
HumanTouch has an exciting opportunity with the US Mint to provide Tier 1 Service Desk support for their IT Operations Support division.
Duties include:
· Respond to requests for technical assistance via phone, chat, or email.
· Log all customer interactions into ticketing system.
· Provide remote support for known issues.
· Escalate advanced issues to internal Tier 2.
· Provide regular updates to customer on their support requests.
· Good verbal and written communication skills a must.
Required skills:
· 1+ Years experience as a Tier 1 Service desk engineer or customer service experience.
· Ability to interact at all levels of management internally, and with customers and vendors
· Excellent follow-through
· Willingness to learn new tech and advance your career in the IT industry
· Good verbal and written communication skills a must.
Desired Skills:
· Security+ Certification
· ITIL Foundation Certification
· Experience with a ticketing system such as ServiceNow
Must be able to obtain a US Mint provided Public Trust Clearance. Offer contingent on receiving clearance.
Address
HumanTouch, LLC
801 9th St NW
Washington, DCIndustry
Technology
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