Help Desk Technician III

Help Desk Technician III

Reports to: Project Lead

radius180 is a managed services provider offering technical support to both small and medium-sized businesses. We have developed a company culture that focuses on a relationship-based approach to servicing our clients. We are not a product or a commodity - we are truly an extension of our client's company. Our goal is to have committed employees, not simply compliant ones. To that end, we hire and coach our employees based on our Company's Core Values: Communication, Dependability, Personal Integrity, Teamwork, Motivation & Passion.

Description

The Help Desk Technician III participates in projects including network hardware upgrades, server migrations, and Microsoft 365 migrations. A successful candidate will be comfortable working with Microsoft 365, Windows Server operating systems, and SMB networking equipment including firewalls, switches, and access points. They will also be comfortable working with Active Directory and Group Policy. While most work performed will be done from our office in Cherry Hill, many of the projects assigned will require that some work be done outside of business hours or at client's offices.

Responsibilities:
•Participate in project planning and scheduling.
•Ensure assigned project tasks are completed correctly and on time.
•Ensure proper documentation, notification, and escalation of all incidents.
•Communicate with clients by phone, email, and in person.
•Troubleshoot and resolve system hardware and software problems.
•Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
•Performs other duties and responsibilities as assigned by the Project Lead.

Required Skills:
•3 years related work experience or BS in Information Systems or related field.
•Must exhibit a clear, friendly, professional phone manner.
•Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
•Able to handle multiple assignments with attention to detail.
•Deployment, configuration, and troubleshooting of Microsoft Windows Desktop Operating Systems
•Configuration and administration of Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
•Experience with configuration and administration of Microsoft Office 365 including Entra ID and Intune
•Must type a minimum of 40 words per minute.
•Must have reliable transportation.
•Must be able to physically lift and move existing and new PC system components.
•Must have experience with common virtualization technologies (Hyper-V, VMware ESXi, vCenter)
•Must have strong networking skills including configuration of VLANs and routing.