IT Help Desk Technician

The Job

An IT Help Desk Technician contributes to the success of Hartwig by providing support for the company's computer systems. Main responsibilities of this full-time position based in the St. Louis office include:

• Provides support for computer systems, office equipment and connections to remote sites
• Set-up computers and user accounts for new employees as well as IT orientation for laptop and cell phones
• Manage MAC (moves, adds, changes) for user accounts
• Hardware refresh for aged out computers
• Deactivations when team members leave the company
• Confers with users and IT team members to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently
• Assists in problem solving for applications issues
• Maintains network and PC preventive maintenance, logging efforts to ensure network and data integrity
• Troubleshoots and diagnoses data communication issues

The Skills

Individuals who ideally fit this role should meet the following qualifications:

• Two-year degree in Information Technology or minimum 1 year computer network support experience required
• Time management, strong organizational skills, positive customer service attitude and strong verbal and written communication skills
• Proficiency in Microsoft Office software
• Ability to multi-task and adapt to changing priorities
• Professionalism and proactive ability to build long-term relationships with team members and customers

The Organization, The Team and Our Benefits

Hartwig's team of over 200 professionals throughout the U.S. is dedicated to helping manufacturers control and power the growth of their business. To achieve this, team members are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, Hartwig provides a full benefit package including health, dental, vision, life and disability insurances.

Compensation is also a key element in your decision to join the Hartwig team. In additional to an annual salary team members are eligible for an annual bonus and our 401k program has a 20% match.

With over 75 team members who have been with us 10 years or longer and over 12,000 machine installations since our founding in 1960, Hartwig has gained a reputation for superior service, integrity and support. We would be honored to have you consider joining our team.

Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.