Associate Trainee Program

Concord Group Insurance in consistently looking to add to our structured training program that incorporates a variety of professional development opportunities! This includes hands-on training, industry specific coursework, mentoring, and job shadowing to gain a strong foundation of industry knowledge to become a strong team member in the department you join. Our trainee program starts in one of our four major departments; Underwriting, Claims, Customer Service and IT.

If you are interested in the insurance industry but unsure what role is right for you, apply now to our trainee program for our team to assess your skills and align you with the best fit position.

Core Responsibilities

Underwriting

• Utilize underwriting criteria to evaluate individual risk of polices including: physical property evaluations, driving records, financial ratings, and loss experience
• Interact with peers, independent agency representatives, and vendors to collect risk information, explain underwriting policies and procedures, and effectively negotiate coverage terms and conditions
• Develop relationships with internal and external stakeholders and business partners

Claims

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational product knowledge
• Develop claim negotiation and settlement skills
• Meet and communicate with claimants, legal counsel, and third parties

Customer Service

• Develop and maintain knowledge of our products, systems, and services
• Learn how to handle information relating to policies including bills, payments, and coverages
• Respond to inbound calls, emails and chats, providing end-to-end resolution for all types of inquiries

Information Technology

• Develop technical specifications for system changes and present specifications and code for peer review
• Work with Integration and Business Services to interface with external application services
• Work with analysts to provide support of the Policy Administration System including inspecting policy data, correcting data, and providing manuscript changes when required
• Assist in application testing

Requirements

• Associate's degree required; bachelor's degree preferred, or equivalent industry exposure/experience
• Holding or pursuing industry licenses, designations, and certificates is a plus
• Excellent verbal and written communication skills
• Thrive in a team-oriented environment
• Strong organizational skills
• Ability to succeed with key training milestones
• Apply basic problem resolution skills and effective interpersonal skills
• Read, interpret, and respond to documents such as insurance policies, procedure manuals, and legal documents at a foundational level
• Accurately solve mathematical problems, including basic geometry (area and volume) and financial statements (such as accuracy in sums and unit costs)

Benefits

Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match!

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.