Back Office Operations Specialist

The Operations Specialist is responsible for providing the highest level of customer service and responsiveness to the financial needs of our customers. This position is responsible for various checking account related activities including answering customer questions via telephone and/or online banking, resolving problems, and assisting with the reconciliation of customer accounts. The Operations Specialist will complete research requests, returned mail processing, statement reconciliations, retention and shredding of branch work, wire operations, etc. This position requires cross training and proficiency in all operations tasks within the department. Additional responsibilities include, but are not limited to:

• Posting/returning any unposted items through NuPoint Image EIP.
• Making Image EIP, NSF & Chargeback cuts.
• Printing client NSF notices and Chargeback notices.
• Handling of incoming returned cash letter (IRCL) items on a daily basis including recordkeeping and client contact.
• Reviewing various daily reports as outlined in the Operations Task Groups.
• Downloading and recordkeeping of ACH Origination files.
• Processing Reg E fraud/dispute claims and upkeep of the EFT compliance log.
• Processing debit card limit increases and travel notifications.
• Responsible for research requests.
• Daily review of stop payment report and log.
• Responsible for checking the Savings Bond Redemption reports on a daily basis to ensure proper IRS tax reporting.
• Responding to client correspondence through Internet Banking.
• Assisting with SSA and Asset Verification reporting.
• Assisting with logging, securing, and destroying the branches daily scanned work.
• Assisting in wire operations, restraining notice operations, and remote deposit capture (RDC) operations.
• Preparing cash letters for foreign item collections.
• Researching for subpoena utilizing NuPoint.
• Review of Positive Pay Accounts and processing items for return.
• Review, maintenance and closure of high-risk accounts (overdrawn 15, 30, 45, 60 days)
• Processing of mobile deposit capture items (MRDC)
• Processing entries through Transaction Manager for daily settlement entries and overdraft refund requests.
• Daily review and response to Verafin alerts for ACH, Wire, Debit Card, Check and Account Fraud.

The Operations Specialist must be an example of the Bank’s Core Values, adhere to all banking policies and procedures, and must participate in bank sponsored community activities and perform other incidental and related duties as required and assigned. Job descriptions and duties may be modified when deemed appropriate by management.

Knowledge and Skill Requirements
Education and Certification Qualifications: High school diploma or equivalent.
Experience and Qualifications: 1-2 years of customer service experience. General knowledge of basic math and accounting principles. Prior experience with NuPoint and Fedline Advantage a plus. Excellent verbal and written communications skills, along with organizational skills, customer service experience, ability to work independently and as a team. Attention to detail and ability to meet deadlines. Proficient in Microsoft Office.

Physical Requirements

• Prolonged periods of time sitting at a desk and working on a computer
• Ability to walk up and down stairs
• Must be able to lift up to 10-20 pounds at times

Additionally, please complete the voluntary Affirmative Action/Equal Employment Opportunity Survey and submit it along with your resume.

As an Equal Opportunity/Affirmative Action Employer, Rondout Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

https://www.rondoutbank.com/wp-content/uploads/sites/34/Affirmative_Action_Equal_Employment_Opportunity_Survey.pdf

https://www.rondoutbank.com/wp-content/uploads/sites/34/EEOC_KnowYourRights_screen_reader_10_20.pdf

https://www.rondoutbank.com/wp-content/uploads/sites/34/Reaffirmation-of-EEO-Policy-Final.pdf

https://www.rondoutbank.com/wp-content/uploads/sites/34/Equal-Employment-Opportunity-Policy-Statement-Final.pdf

https://www.rondoutbank.com/wp-content/uploads/sites/34/EEO-Reasonable-Accomodation-Policy.pdf

https://www.rondoutbank.com/wp-content/uploads/sites/34/2017/06/PAY-TRANSPARENCYNONDISCRIMINATION-PROVISION.pdf

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