Call Center Manager

Call Center Manager Wanted – Exciting Leadership Opportunity!

Join a Growing Team at Our State-of-the-Art Call Center in San Jose, CA!

TrioHeatingandAir.com

Ready for a leadership role that appreciates your skills and lets you shape your own success? Look no further! As the Call Center Manager at Trio Heating and Air, you'll lead our talented team to new heights in service excellence.

Perks & Benefits:

• Competitive Salary
• Exciting performance bonuses and incentives
• Relish paid Holiday & Vacation Time Off
• Solid health insurance coverage (Medical, Dental, Vision)
• Unlimited career growth opportunities

Who We Are:

Join the Leading HVAC Team in the Bay Area

Are you a top-tier Call Center Manager seeking a team that values your skills and offers endless opportunities? Look no further. Our campaign of Planting 1 Tree per Job has helped us plan over 10,000 trees in the last two years. TRIO Stands for the Employee, the Customer and the Environment.

We're a rapidly growing team of industry experts, known and loved by our customers. Our commitment to excellence has made us a household name in the Bay Area.

We've earned top honors, including four out of five yearly awards from Bryant, the nation's leading heating and air-conditioning brand. Plus, we were chosen by Service Titan in 2023 as the fastest-growing HVAC company in the nation. Ready to be part of an award-winning team? Apply now!

The Role:

As the Call Center Manager, you'll be at the helm of our all-new State-of-the-Art Call Center. Your mission? Lead the team to provide outstanding service by answering questions, handling complaints, and troubleshooting issues with our products and services. This includes managing a high volume of inbound and outbound calls, ensuring positive customer experiences, and driving efficiency.

Key Responsibilities:

Lead a team of Call Center Representatives to achieve excellence

Manage high volume inbound and outbound calls

Address customer questions, concerns, and complaints

Provide efficient and effective solutions

Proactively understand our portfolio of products and services

Ensure accurate and detailed record-keeping

Achieve productivity standards and goals

What We're Looking For:

5+ years of Call Center experience, HVAC & Plumbing Industry experience is a plus

Proven leadership skills

Ability to talk and type accurately (typing speed of at least 45 wpm)

Dedication to superior client service

Strong judgment skills for sound business decisions

Proficiency in Microsoft Suite Products; experience with SERVICE TITAN a plus

Satisfactory passing of mandatory pre-employment drug screen & background check

What We Offer:

Competitive Salary

Unlimited earning potential

Paid Holiday & Vacation Time Off

Health, dental, vision, and life insurance for you and your family

A supportive work family with company outings and lifelong friendships

Ready for the Challenge?

If you're ready to lead and be part of something bigger, call us at 415-785-3502.

Job Type: Full-time

Salary: $22.00 - $30.00 per hour

Benefits: Comprehensive package including health, dental, vision, and more

Schedule: 8-10 hour shifts, weekend rotation

Supplemental pay types: Bonus pay, Commission pay, Spiffs