Customer Service Representative/Design Sales Consultant

Responsible for providing effective, accurate and timely customer service for all internal and external customers as well as team members by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members, outside sales representatives, peers, managers, and management. Responsible for the entire cycle of a transaction from placing the order to the delivery ensuring customer satisfaction and order accuracy. Assist customers in showroom as needed. When necessary, assume either position as needed and/or directed to achieve company’s daily output needs.

• Meet and greet every guest that visits our location and provide the highest level of concierge customer service.
• Be obsessed with the quality, cleanliness and look of our showroom.
• Refresh and curate the showroom merchandising and sampling monthly.
• Assist with managing the sample library, sample labeling, and lending procedure.
• Assist with showroom merchandising when new products come in and help keep the showroom displays looking updated and fresh.
• Assist with keeping Closeout Area up to date and clean/organized – ensure all sale items are displayed and marked correctly.
• Provide creative design and innovation ideas to each customer.
• Keep current with trends and designs in the market.
• Prove to be an effective team member by always helping fellow associates and considering every branch just as important a customer as the ones it the showroom.
• Assist the team in achieving sales goals.
• Immediately educate yourself on current products by studying launch documents and familiarize yourself with the GST product assortment.
• Process an order from its inception to delivery.
• To achieve the highest level of customer service and provide top quality merchandise while simultaneously generating sufficient profit to advance the company technologically and elevate the company’s prominence in the ceramic tile industry.
• Attend any training both inside and outside the branch if necessary.
• Learn GST processes and procedures including all computer programs including but not limited to Navigator & Selection Sheet Manager and any future programs necessary to build growth.
• Learn the 12 step process of a commercial sale and be proficient in providing quotes with freight if necessary.
• Learn the SSM procedures and system to ensure proper follow up with each and every customer.
• Continually build referral business, by regularly following up and building relationships with existing branch trade contacts (Designers, Builders, Contractors, Kitchen/Bath, etc.). List will be provided.
• Develop strong relationships with all clients. .
• Follow best practices for all follow up on Digital Leads provided.
• Be flexible with scheduling when needed to ensure the location has sufficient coverage at all times.

Competitive wage commensurate with experience as well as medical, dental, vision, voluntary benefits, flex spending accounts, 401K, and PTO.

Background checks will be conducted on all final candidates. All offers of employment at Garden State Tile are contingent upon clear results of a thorough background check and if deemed necessary as per the essential job requirements; additional background searches including Drug Testing, Driving Records and Credit History will be completed.

Garden State Tile believes that in order to build the best team we must hire using an objective lens. We are committed to fair hiring practices, hiring team members for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.