Associate IT Engineer
- Full-Time
PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.
Our culture welcomes people who exhibit what we call "PayIt DNA": High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.
PayIt's Information Technology Team is the group primarily responsible for building, integrating, and maintaining the systems and applications that drive PayIt's culture of collaboration and innovation. The Associate IT Engineer will be the face of, and initial point of contact for, the IT Team. This individual is expected to be intelligent, bright, creative, and able to excel in a fast-paced environment.
What You'll Be Doing:The Associate IT Engineer will work across teams and within a team, and be responsible for, but not limited to, the following:
Design
- Provide infrastructure support for all systems within PayIt's offices, including network equipment, laptops, and mobile devices.
- Analyze system and application requirements and provide recommended technical solutions that are efficient, scalable, maintainable, and accurately meet the needs of the business.
- Contribute to the development of the technical roadmap by recognizing and putting forth solutions to systemic problems.
- Support the security and compliance mission of the company with the goal of ensuring the overall security of the company, as well as company-wide compliance to a variety of internal policies and standards, and external regulatory standards, including PCI-DSS, ISO 27001, and SSAE-18 SOC 2.
Document
- Maintain and enhance documentation around all IT support processes.
Maintenance
- Participate in resolving challenging and demanding problems within the corporate network.
- Manage all tactical and strategic projects within PayIt's corporate network with the goal of maintaining the health, security, and operational efficiencies of PayIt's employees and offices.
- Ensure SLA metrics, specifically around IT support controls, are met.
Customer Service
- Assist with customer inquiries and resolution of problems.
- Resolve issues in a timely manner.
- Represent the IT Team in staff meetings with other teams to communicate initiatives and provide status updates on projects.
Innovation
- Research and explore new approaches and new technologies and alternative ways to better accomplish functional requests.
- Work closely with a variety of business teams across the organization to coordinate and plan initiatives to support the software and hardware needs of the entire company.
- Act as a sounding board and filter for the application of new technologies.
- Foster a culture of continuous improvement by never being satisfied with "the way things are."
- Excellent customer service skills.
- Demonstrable knowledge of Apple hardware and MacOS, and/or Windows operating systems and associated hardware.
- Entrepreneurial spirit – We want you to be able to find and work on projects that simultaneously interest you and benefit PayIt.
- Creativity, a different perspective, and a "thinking outside the box" mentality.
- A sense of humor.
- Conceptual knowledge of modern security best practices.
- Ability to thrive in a fast-paced environment, full of hard-working, fun people who take pride in their jobs.
- Basic understanding of networking protocols.
- Robust analytical and problem-solving skills.
- Strong communication (oral, written, presentation), interpersonal, time management, organizational, and consultative skills.
- The ability to multi-task and work independently.
- The ability to occasionally work weekend and evening assignments as well as availability during off-hours for participation in scheduled and unscheduled activities.
- Committed towards pursuing on-going educational and training opportunities related to your interests.
- This is a hybrid role, so the ability to come into PayIt's corporate office in downtown Kansas City on a regular (at least two times a week) basis is required.
- Development and/or scripting knowledge.
- Robust experience with Windows and UNIX/Linux operating systems.
- Progress towards completion of a degree in Computer Science, Management Information Systems, or related field, and/or applicable industry certifications.
- Administrative experience with mobile device management, collaboration, and/or identity and access management solutions.
- An enthusiastic attitude for creating technical documentation.
Why Work For Us:
- Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
- You'll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you'll grow a ton working at PayIt
- People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
- We #payitforward with our corporate volunteer program, serving the communities where we work and live.
- Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.
What We Care About:
We hire high aptitude, high integrity people who are great communicators and want to be part of a growing team.
Commitment to Equal Opportunity
PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.
NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.
To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers' alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.
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Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt's Business Code of Conduct and Information Security Policies.
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