Employment Case Manager

Job Purpose/Duties:

Provide support and case management services to disconnected and homeless Palm Beach County youth. Assess strengths and needs, create individualized plans, identify resources and provide life skills training to youth. Connect youth to education, employment and supportive adult connections to improve youth support network, employment skills, and earning potential. Promote youth development by implementing, monitoring and enforcing program expectations. Implement Securing Our Futures Initiative Program. The goal of this program is to support youth in maintaining or increasing their self-sufficiency in areas such as transportation, childcare, housing, employment, income, and education. Provide support to youth with career exploration, build job readiness skills, and improve access to post-secondary opportunities.

Essential Functions:

Case Management

• Provide individual assessments to provide the following services as needed to increase skills and income to achieve self-sufficiency for the client.
• Provide Life Skills/Financial Literacy Training
• Assist Youth with Enrollment in GED or Vocational Training Program
• Teach/Assist with Job Development skills and Job Placement
• Provide Ongoing Case Management
• Complete self-sufficiency matrix, employment assessments, and all contractual documentation (i.e. case notes) in CMIS and other databases
• Intensive review of economic mobility and tracking progress through financial literacy, life skills, and completion of self-sufficiency matrix
• Intensive review
• Orient youth to program services, requirements and eligibility.
• Complete initial intake, needs assessments, and other program enrollment forms and act upon critical needs appropriately and immediately
• Meet with youth to develop a comprehensive client-driven case plan with both short-term and long-term goals identified
• Arrange, coordinate, and transport youth to various appointments
• Connect with community partners who may be helpful to youth or with programming
• Provide professional, timely communication with Community Partners
• Assist in coordinating and facilitating life skills trainings/events including nights/evenings and weekends when necessary
• Integrate positive youth development standards and trauma informed care practices when serving youth
• Promote adult supportive connections by facilitating activities for youth to engage with mentors
• Participate in community meetings aimed at providing education on the needs of disconnected and homeless youth.
• Maintain client files to include initial intake, basic needs assessment, individualized plans, termination reports, progress case notes and other documents related to youth service delivery.
• Meet established deadlines for submitting progress case notes, file management forms, program reports/data and personnel documents.
• Collect data necessary to meet program outcomes and statistical reports timely.

Qualifications:

Education

• Minimum of a Bachelor Degree and related experience in human services field

Knowledge, Skills and Abilities

• Knowledge of case management and basic documentation
• Knowledge of working with youth/young adults and families
• Ability to provide services with a Trauma Informed Care approach and Positive Youth Development standards.
• At least 25 years of age with a valid driver's license and good driving record
• Availability to work non-traditional hours including nights and weekends
• Ability to manage multiple assignments
• An ability to lift and move items such as furnishings up to 50 pounds

Proficiency in the use of computer programs for:

• word processing
• databases
• spreadsheets
• e-mail
• internet
• graphic design programs

Personal Characteristics

The Case Manager should demonstrate competence in some or all of the following:

• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational
• Lead: Positively influence others to achieve results that are in the best interest of the
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the

Experience

• Minimum of one year experience working with youth/young adults

Working Conditions

• Case manager will work primarily in the community, requiring extensive daily travel, while partnering with youth to accomplish goals
• Case manager will work non- traditional hours; evening and weekends are needed
• Case manager will work in a fast paced, often crisis oriented, program aimed at meeting the needs and goals of disconnected/homeless youth.