Customer Service Representative (Full time - in office) Customer Servi

Company Overview:

Based in Warrington, PA, we're a reputable hardware manufacturing company dedicated to providing top-tier solutions to our clients. With a relentless pursuit of excellence and innovation, we continuously surpass industry standards. Our commitment to our team fosters an environment of growth, collaboration, and unwavering customer satisfaction.

Position Overview:

We're in search of a Customer Service Representative to join our team. The ideal candidate will possess a passion for delivering exceptional service, strong communication skills, and thrive in a dynamic, fast-paced setting. This role will play a pivotal part in ensuring our customers receive unparalleled support, reinforcing our reputation for excellence.

Responsibilities:

• Serve as the primary contact for customer inquiries, delivering timely and accurate responses via various channels.
• Aid customers with order placement, product inquiries, pricing, and general assistance, ensuring each interaction leaves a positive impression.
• Collaborate closely with internal teams (sales, production, shipping) to address customer needs and swiftly resolve issues.
• Maintain precise records of customer interactions, orders, and inquiries utilizing our CRM system.
• Proactively identify opportunities for process improvement, elevating the overall customer experience.

Qualifications:

• Preferable background in customer service or related fields.
• Exceptional verbal and written communication skills with keen attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in MS Office suite.
• Strong problem-solving abilities with a customer-centric approach.

Benefits:

• Paid Time Off (PTO)
• 401K plan.
• Comprehensive benefits package including life insurance, medical, dental, and vision coverage.
• Full-time position, Monday to Friday, 8:30 am to 5:00 pm.