High-End Restaurant General Manager

About Hallbrook

This is an exciting time at Hallbrook as we look to open our $22 million renovation of our dining, merchandising, golf, and recreation areas. With the addition of these new spaces, we are excited to expand our team and provide opportunities of growth and development.

Hallbrook Country Club is a caring community in Leawood, Kansas where members gather with family and friends to play, train, dine and relax. Guided by our discerning membership, Hallbrook takes bold strides as a leader amongst Kansas City clubs. A commitment to quality and the development of authentic connections guide our staff's daily interactions.

Hallbrook Country Club offers competitive pay, along with:

• Free Employee Meals
• Flexible Scheduling
• Employee Events
• Double Pay on Holidays Worked
• Discounts at the Pro Shop
• Golf Privileges
• Health Insurance
• Parental Leave
• 401(k) Retirement Plan & Match
• Generous Bonuses
• Paid Time Off
• and more!

Overview

To direct our newly renovated food and beverage operation by ensuring member and their guests receive the highest level of service while dining in our a la carte operations; maintain close ties with the kitchen for a seamless dining experience. Ensures the ambiance, service experience, and décor maintain the highest standards of excellence while directly or indirectly supporting the food and beverage operation.

Responsibilities

Administrative

• Maintains a working knowledge of Club policies and guidelines as outlined in the Hallbrook Country Club Employee Handbook and Club Rules
• Supports all activities of the F&B Department for club dining operations.
• Develops positive working relationships with members, guests, coworkers, and vendors
• Compiles financial forecast information and assists in the development of the food and beverage department annually.
• Monitors expenses for the F&B Department and helps plan purchases accordingly.
• Schedule staff in with the needs of the operations and within the budgeted parameters.
• Approve employee timecards for semi-monthly payroll and assist with daily timecard adjustments
• Maintain proper food and beverage menu items, wine lists, and pricing in the POS software
• Perform interviews, hire, and train needed staff while working in conjunction with HR to ensure appropriate hiring procedures are followed
• Conducts annual reviews with the assistance of HR and under the approval of the F&B Director
• Performs monthly inventories and orders supplies as needed.

Membership

• Maximizes member utilization and satisfaction by providing impeccable service and assisting in delivering excellent culinary offerings
• Continuous membership interaction to learn both member's names and families while touching tables to ensure service expectations are exceeded
• Personally handle member and guest incidents and advise the Executive Chef, F&B Director, General Manager, and HR regarding appropriate corrective action(s)

Training & Development

• Carry out daily pre-shift meetings before service to review training opportunities and new menu items and reinforce general club information
• Conduct daily post-shift meetings to discuss shift successes and opportunities for improvement
• Ensure labor standards are set to the desired business volumes and within the budgeted parameters.
• Develop and maintain an effective orientation and training program with the F&B Director for new and existing staff.
• Promote and advise in professional development activities for all F&B staff.
• Review and enhance service standards consistently to ensure membership satisfaction and financial efficiency.
• Adjust and retrain when necessary.
• Monitor staff for proper equipment and goods handling to ensure less breakage and loss.
• Supervise, coach, and counsel staff per the HCC employee manual and code of conduct.
• Facilitate the safety training of the staff through the guidance and direction of HR.

Operations

• Safeguards the daily opening and closing duties of the Food and beverage areas
• Personally responsible for the general cleanliness of the dining room and all areas encompassing F&B service
• Assists in Casual Dining and Events as needed.
• Work closely with the Banquet Department to assist in operations when needed.

• A college degree in a related field or equivalent experience is preferred
• Five years of fine dining service in a restaurant, Club, or hotel/resort is required
• Extensive knowledge of culinary and beverage terms is preferred
• Level I wine Sommelier preferred.
• Intermediate wine, spirits, and beer knowledge is required
• Prior experience with POS programming; Club Essential a plus
• Advanced working knowledge of service standards
• Ability to read, write, and converse in English required
• ServSafe or local food handlers card required
• CPR and AED certification a plus
• Ability to be on feet for up to 95% of the prescribed shift
• Ability to lift 40 pounds, stand, bend, stoop, twist, and turn for prolonged periods.
• The position will require working inside and outside at various times of the year and may require prolonged exposure to sunlight.