Help Desk Technician

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Help Desk Technician who will be heavily involved with supporting many technical and administrative tasks for the VBMS program.

Roles & Responsibilities:

• Support maintenance and installation activities in the field along with other VBMS staff.
  
• Support technicians performing on-site installations and assuring sign-off acceptance for the work.
• Providing remote troubleshooting support.
• Assuring tickets get opened in any necessary systems.
• Assuring we meet or exceed the SLA’s that we are responsible for.
  
• Support the maintenance and installation activities in the field along with other VBMS staff.
• Able to be technically savvy enough to perform successful fault isolation techniques so that a problem can be identified correctly, and the appropriate replacement equipment can be shipped to the site for repair/replacement.
• Able to understand the technology and to break it down to laymen’s terms so that quicker service and turnaround can be achieved with a high rate of success and low cost where possible.

Skills & Abilities:

• Familiar with supporting Windows and Linux hardware, basic networking, and supporting other various equipment.
• Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, and Outlook.
• High levels of professionalism and integrity.
• High ability to work with peers.
• Exceptional customer service skills.
• Exceptional written, verbal, and interpersonal skills.
• Strong business acumen and analytic competence.
• Excellent problem-solving skills.
• Ability to always maintain a professional attitude and appearance.

Education & Qualifications:

• Bachelor’s Degree preferred
• At least two years of related experience required
• Technical Certifications preferred

Additional Requirements:

• May require occasional lifting (up to 50lbs).
• Requires extensive sitting, standing, and walking.
• Valid U.S. driver’s license.
• Domestic travel requiring multi-night stays within and at times outside the local work area.
• Valid passport; International travel possible.
• Must be willing to apply for security clearances, suitability, and other related clearances to be able to work at certain customer locations.
• Must be willing to complete background checks and drug tests as required by current or future contracts.

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.