Operations Support

Compunnel Inc.

Austin, TX

Expired: over a month ago Applications are no longer accepted.

$55,000 to $60,000 Yearly (plus commission)
Full-Time

Job Description

Job Title: Feedback Operations Support
Location: Austin, TX
Job Type: Fulltime

Job description:
•   The candidate will focus on community forum feedback reports and escalations across client’s products
•   Review escalated bugs from CMs and/or Community agents, work on identifying equivalent issues in Feedback, add relevant reports to the bugs, and quantify the issue in Feedback
•   Manage communications with Feedback Product Specialist re: bugs, launches, and taxonomy management
•   Review community threads, identify any emerging trends with top user issues or feature requests, and deep dive into those issues to understand their main drivers and raise bugs.
•   Collaborate with Feedback PS to recommend/make improvements
•   Taxonomy Reviews Review taxonomy structure to ensure it captures user issues effectively and at the right level of granularity for the supported product
•   Review community forum threads on a daily basis to maintain a forum’s overall health and understand top user issues for the supported product. As well as ensure content is not inaccurately suppressed while keeping them in the appropriate meta state
•   Sensitive Issue Escalation Review and flag threads reporting severe issues such as scams, abuse on apps, self-harm, etc. to the appropriate PoC so they can handle them in a timely manner

Company Description

Compunnel Inc. has always been and will always be an Equal Opportunity Employer. Where every individual, solely on their merit, qualification and competency not only has equal economic opportunity but also for recruiting, training and career development. Our 2000+ members reflect a culture of diversity and inclusion and bring their authentic, original and best selves to work. Our inhouse team who looks over no discriminate against any employee and puts affirmative actions has full support of our Chief executive officer Andy Gaur and its top leaders branched out across Compunnel.

Why Work Here?

Room for growth, excellent work environment and offering competitive pay!

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.