Assistant Service Manager

Position: Assistant Service Manager for Park and Kingston – Charlotte, NC

Role Overview

As the Assistant Service Manager, you are expected to lead by example for the service team of this beautiful community with 168 apartment-homes. Help set the standard by demonstrating superior technical skills and professionalism.

Most Important Responsibilities

• Demonstrate keen leadership qualities and take initiative to help guide the team as they make timely high-quality repairs, perform preventive maintenance, and deliver exceptional customer service.
• Work closely with experienced Service Managers and Community Managers to communicate the mechanical/technical aspects of the community and make good decisions.
• Share your knowledge with the team, while continuing to develop your own future management potential.
• Manage the day-to-day maintenance activities for this community.
• Oversee quality of final work product, while performing tasks yourself, i.e. turns and tickets.

Most Important Qualifications

• MUST BE A GO-GETTER with a proven track record of stepping up to the plate and taking initiative.
• 2+ years of recent hands-on experience in apartment maintenance, preferably at a demanding community with high standards.
• Solid record of HVAC skills, EPA certification, plumbing, drywall, carpentry and electrical.
• Must be willing to participate in the emergency on-call rotation.
• Ability to assess and address problems quickly, good organization skills and strong follow-up.

We've been Voted a Top Workplace Nationally for the past several years in a row recently.