Loan Servicing Officer

Loan Servicing Officer
Full Time (40 Hours)
Monday - Friday (with Rotating Saturdays)

Cimarron Branch
8275 W. Flamingo Rd
Las Vegas, NV 89147

PURPOSE:
The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," while "Placing People over Profit and providing outstanding service to both members and internal members.

• To deliver service in alignment with our Service Commitments:
  • I will earn respect and build trust by acting with integrity in very situation.
  • I will understand my role in supporting the team to achieve our purposes.
  • I will focus on people over products and build lasting relationships.
  • I will take ownership and accept responsibility.
  • I will treat my coworkers with the same high standards as I treat my member.
  • I will continuously look for ways to improve myself, my credit union, and my community.
  • I will accept there is no "they". We are one working toward the same mission.
  • I will commit to the core values.
• Meet, improve, and surpass all established service goals.

SUMMARY:
A Loan Servicing Officer assists the Loan Servicing Team with the management of the Credit Union's loan portfolio and the continuous improvement of process.

ESSENTIAL DUTIES/RESPONSIBILITIES include, but are not limited to the following:

• Assists the Loan Servicing Team with performing routine and cyclical functions that are in place to service all the Credit Union's loan portfolio:
  • 1st mortgages housed on the FICS platform: boarding new loans, quality control/quality audit checking, MSR mortgage payment exception processing, weekly mortgage homeowner's insurance disbursements, monthly statements, quarterly tax disbursements, annual escrow analyses, property tax vendor management audit reports, SID assessment & HOA premium file maintenance and disbarment, Recast mortgage, Forbearance review and application, Subordination process review and manage of 2nd lien position, Pay off prep, process and application, annual 1098A/1099A&C tax preparation, quality control, correction and audit reporting, Change of Analysis/ARM notices, Metro 2 review, manage, quality audit and report, PMI remittance and cancellation, Late notice review, prep vendor validation, automatic payment set up, review and cancelation.
  • MBL: payment application, 1098 reporting, UCC filing and reporting, assessing, and correcting accurate information, facilitate servicing oversight, error resolution, information requests, statement oversight.
  • Home Equity housed in Symitar: payment review and application, reversals, payoff request and application, recast of monthly payment when draw period expires, quality audit and loan expiration application, property insurance management, loan reconciliation and loan record file maintenance, deferment review and application, substitution of trustee/reconveyance.
  • Negative Share housed in Symitar/Temenos: Deluxe Detect/Early Warning Check system review, file maintenance, quality audit, and reporting, boarding of fresh-start loans.
  • Vehicle/Share Secured/Personal Loans housed on the Symitar platform: payment reversals, payoff processing, force-placed insurance processing, loan record file maintenance, deferment review, process and application, skip-a-payment processing.
  • Credit Card housed on the Symitar platform: payment review and application, payment reversals, payoff requests, review and application, loan record and information maintenance, credit limit increase/decrease and payment exception system coding for accurate application type.
• Internal Refinance: Loan modification file maintenance in lieu of full refinance
• Charge Off: review, quality audit and process all loans scheduled for charge off per SSSCU Charge off Policy
• Member Identification Fraud Prep and Review
• MERS daily, weekly, and monthly quality audit reporting
• Mortgage and Consumer Loan Calculation Recast
• Loan Modification file maintenance>Real Estate and Consumer loans
• Loan Restructure file maintenance>Payment and Interest error corrections and reconciliation
• Managing FED pledged loans
• Real Estate Custodial Audit and Maintenance
• CUNA Debt Protection Maintenance and Claims
• Lenders Protection, Supplemental Claims, Total Loss, Gap & Warranty Claims processing
• Credit Reporting Disputes, Monitoring and Validation of debt
• Power BI Report Tracking
• 1st & 2nd Mortgage Retention/Destruction Management
• State National Automobile and Real Property Insurance Monitoring and Servicing
• Third Party Payment Application
• Sale of Collateral Payment Application
• SWBC GL Reconciliation
• Non-sufficient Funds Loan Payment Application
• Bankruptcy loans: Statements, Trustee payment application, credit bureau review and update
• Works with the AVP of Loan Servicing and Credit Resolutions and other employees within the organization to maintain excellent Member Service levels in all aspects of lending
• Miscellaneous tasks as assigned

EDUCATION and/or EXPERIENCE:

A high school diploma and two years' experience, working in a financial institution, primarily focused in the areas of Loan Servicing and/or Member Service.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE