Security Shift Manager

POSITION SUMMARY
The Security Shift Manager is responsible for the efficient operation of the Security Department shift assigned. Assist the Senior Director of Security Manager in training, selecting, developing, schedules and directs the Security staff.

GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all inclusive.

• Responsible for the loss prevention functions of the casino complex, including company assets on the casino floor, customer and employee security and safety on their shift
• Assists and plans, develops, selects, and directs the staffing, supervision, training, and scheduling of all security personnel
• Ensures all applicable laws, rules and regulations of the company are firmly and fairly enforced
• Responsible for all investigations or supervision of all investigations performed by subordinates assigned to the Security department
• Implements systems to ensure compliance with federal, state and company rules and regulations
• Identifies and controls risks and threats to the safety and assets of the company patrons and employees
• Responsible for the detention of persons for probable cause for the purpose of notifying law enforcement and/or state gaming officials
• Controls and maintains company-wide key controls throughout the property while on duty
• Directs Security personnel to specific assigned duties and/or special assignments as needed
• Demonstrates old world hospitality with charm with external and internal guests
• Other duties as assigned

WORKING CONDITIONS
Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Required to work effectively in a fast-paced environment
• Required to move around all work areas effectively and efficiently
• Required to work long hours, including nights, weekends, and holidays
• Required to work for extended time seated as well as on your feet

JOB QUALIFICATIONS
This position requires an associate degree and at least three years of supervisory or above experience in a high-volume complex casino, hotel, or public arena environment. Must have excellent PC, planning and organizational, communication and delegation skills.

COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Required to provide a current certificate of completion of the New York State Division of Criminal Justice (DCJS) 8-Hour Pre-Assignment Training
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
• del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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