Office Coordinator

Job Title: Office Coordinator

Company Overview: Green Valley Pool Service and Repair is a leading pool service company dedicated to providing exceptional maintenance, repair, and customer service to residential and commercial pool owners. With a commitment to professionalism, reliability, and customer satisfaction, we strive to ensure that every pool we service exceeds expectations.

Position Overview: We are seeking a highly organized and proactive Office Coordinator to join our team. The Office Coordinator will play a pivotal role in ensuring the smooth operation of our office and supporting the administrative needs of our pool service technicians and customers. The ideal candidate will be detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment.

Responsibilities:

1. Administrative Support: Provide administrative support to the management team and field technicians, including answering phone calls, responding to emails, and managing schedules.
2. Customer Service: Serve as the primary point of contact for customer inquiries, providing exceptional customer service and resolving issues promptly and professionally.
3. Scheduling and Dispatch: Coordinate and schedule pool service appointments for technicians, ensuring efficient routing and timely service delivery.
4. Inventory Management: Maintain inventory of pool maintenance supplies and equipment, coordinating orders and replenishments as needed.
5. Billing and Invoicing: Prepare and process customer invoices, ensuring accuracy and timely payment collection.
6. Data Entry and Recordkeeping: Accurately enter data into the company's database, maintaining up-to-date customer and service records.
7. Documentation: Assist with the preparation of reports, proposals, and other documentation as required.
   
8. Quality Assurance: Conduct quality checks/Audits on completed service to ensure adherence to company standards and customer satisfaction.
9. General Office Management: Perform general office duties such as filing, organizing paperwork, and maintaining a clean and orderly workspace.

Qualifications:

1. High school diploma or equivalent; experience preffered by not required. (will train the right person) 
2. Proven experience in an administrative role, preferably in a service-oriented industry.
3. Excellent communication and interpersonal skills, with a strong customer service orientation.
4. Proficiency in Google Drive/Excel and experience with multiple office software as software is often changing. 
5. Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
6. Detail-oriented with a high level of accuracy in data entry and recordkeeping.
7. Ability to work independently and collaboratively in a team environment.
8. Knowledge of pool maintenance or the willingness to learn about the industry.

Benefits:

1. Competitive salary commensurate with experience.
   
2. Retirement savings plan with company matching.
3. Paid time off and holidays.
4. Opportunities for professional development and advancement within the company.

How to Apply: If you are interested in joining our team as an Office Coordinator, please submit your resume and a cover letter outlining your qualifications and relevant experience. We look forward to reviewing your application and considering you for this exciting opportunity to contribute to our success!