Program Specialist
- Vision , Medical , Dental , Life Insurance , Retirement
- Full-Time
As a Program Specialist you will be responsible for driving organic growth within existing programs in the Transportation division. This role is also responsible for coordinating with internal and external team members to ensure client needs are met with TrueNorth business capabilities.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES
- Monitor monthly participation reports
- Identify carriers with greater shrinkage than ‘normal’
- Build proactive plan with client to gain traction (client growth)
- Assist Producer and Program Specialist with annual Open Enrollment meeting
- In absence of Producer, Enrollment Coordinator manages relationship with client
- Assist Program Specialist with TrueChoices stewardship
- Perform Stewardship for TC-only accounts w/ support from Program Specialist
- Coordinate/Schedule Open Enrollment calls with Client and Producer
- Point of contact for monthly new driver lists
- Work with client to ensure timely delivery each month
- Coordinate with Producer if lists are missing
- Manage Open Enrollment calendar with support from Program Specialist and TC Team Leader
- Ensure even distribution of opportunities throughout the year
- Identify one-off marketing/collateral requests from client and work with TR Sales Marketing team on deliverables
- Attend periodic MC Orientation meetings to ensure alignment with TN marketing / outreach strategies
- Attend client events / speaking opportunities to support TrueChoices growth
- Attend truck shows / other industry events to support TC growth
- Proactively seek round out opportunities for TC-only clients
- Maintain / Update TC Motor Carrier Profile w/ support from Manager of Business Process and Program Specialist
- Ensure number of opportunities matches total IC count, perform discovery/analysis when counts are off
- Support Production team in prospecting, acting as TC SME
- Assist Practice Leader with product innovation/discovery as needed
- Collaborate with TR Sales Marketing for content development
- Ensure appropriate delivery of marketing assets, instructing clients on how to use collateral, etc.
- Support TNtruck Social Media strategies, handling execution of Facebook, Instagram, etc.
- TR Sales Marketing and Practice Leader supporting
EDUCATION & EXPERIENCE
- High School diploma or equivalent required
- A four-year college degree or equivalent combination of training and work experience required
- Minimum of 2 years of experience in the insurance industry is required
- Experience in transportation industry preferred
- Knowledge of insurance program management principles preferred
- Experience with financial data analysis and reporting
- Licensing required within 30 days of employment and must be maintained annually
- Must also have experience in Microsoft Office. Specifically Intermediate WORD and EXCEL skills and basic PowerPoint skills.
SKILLS & COMPETENCIES
- Treats external and internal clients professionally at all times.
- Excellent verbal and written communication skills
- Self-motivated individual who thrives in a fast-paced, changing environment
- Strong work ethic and commitment to professionalism and confidentiality
- Organization
- Prioritization
- Time Management
What TrueNorth Offers:
TrueNorth offers a lineup of excellent benefits to all full-time employees, including:
- Annual Bonus
- Medical, Dental, Vision
- 401k with company contributions after six (6) months
- Responsible Time Off and 11 Paid Holidays
- Company paid Life and Disability coverage
- Volunteer Time Off and Donation Match Program
- Tuition Reimbursement, Employee Assistance Program (EAP) and a Wellness Program with great incentives.
- Hybrid work schedule
#Senior
Why should you join TrueNorth?
We are a company focused on developing our people and growing the business. We offer a competitive
benefit package, wellbeing programs and incentives, and a positive work culture.
TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company!
Click here to view a video about TrueNorth's Core Values & what they mean to us.
TrueNorth makes all employment-related decisions on the basis of
qualifications, merit, and business need, and does not discriminate against any applicant on the basis of
race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status,
disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.
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