Systems Specialist

This position will work as part of a team to provide professional support for end users of personal computers and their associated networks, hardware, and software. The Systems Specialist will be responsible for diagnosing and resolving technical computer problems and issues as well as utilizing knowledge of operating systems to test, debug, document and install programs to support operating systems.

RESPONSIBILITIES

• Evaluate and resolve network connectivity or communication systems issues.
• Develop and maintain documentation related to systems or workstations. Set up new user workstations. Provide user training as necessary.
• Utilize and maintain help desk tracking software; respond with urgency to IT assistance requests.
• Provide user support and customer service regarding end user IT issues; assist in collecting, researching, and resolving these complaints.
• Stay current with system information, changes and updates.
• Perform ongoing day-to-day operations including maintaining system security, virus/malware software, monitoring usage statistics and system logs, backing up network data, and troubleshoot system-related problems as needed.
• Study software capabilities and operations to prepare system software installation; perform timely workstation/server hardware and software upgrades as required.
• Document system software changes and revisions to maintain historical records.
• Analyze system performance to optimize efficiency.
  QUALIFICATIONS
• Associate degree in Information Technology, or related discipline or two years working experience in an IT related function required.
• Strong organizational skills with high energy, enthusiasm and the ability to nurture numerous projects simultaneously.
• Must be people and team oriented, possess the ability to encourage team problem-solving, and have a willingness to accept ideas and suggestions from others.
• Previous experience utilizing general networking principles and working with virtual environments preferred.

• Proficiency in working in Active Directory, Exchange, and Microsoft 365 administration – Azure Active Directory, SharePoint, Teams, OneDrive etc. preferred.