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ICANN

End User Support

Los Angeles, CA · On-site

We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

AccentCare, Inc.

End User Support

Boston, MA · On-site

$25 - $28.50/hr

End User Support-IT Field Services Remote/Virtual Position : Hybrid - Must be based in Norwood, MA area Coverage Area: Travel throughout MA Salary: $25-$28.50 per hour, depending on experience ...

ICONMA

End user support

Wichita, KS · On-site

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

ConfigUSA

End User Computing

Miami, FL · On-site

Ensure successful execution of end-user device refresh lifecycle covering: o Asset assignment o Device activation o Decommissioning of old hardware * Maintain accurate tracking of all devices through ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical ...

AAC

End User Tier 3

Washington, DC

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint Base Andrews, MD Description END-USER SUPPORT Position Summary: The End User Support Specialis t will ...

Implify Inc

Consultant - End User Compute

Houston, TX · On-site

Consultant - End User Compute - Mobile Device Management - MS Intune Location: Houston, TX Duration: Full time Permanent Required Bachelor's degree or foreign equivalent required from an accredited ...

Point32Health

End User Support Specialist

Canton, MA · On-site

Job Summary Provide technical and break/fix support for all End User hardware and software; peripherals such as printers, and mobile devices; respond to incoming incidents: diagnose and ...

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

END-USER SUPPORT Position Summary: The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations ...

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How much do end user jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for end user in the United States is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $27.40 per hour, depending on experience, location, and employer.

What is an end user?

End users are the individuals who ultimately use a product, service, or system. They are the people for whom the software, application, or technology is designed, and their needs, feedback, and experiences are critical to the success of any project. End users may not have technical expertise, so products are typically developed to be user-friendly and accessible. In business and IT contexts, understanding end users helps companies create more effective and satisfying solutions.

What are some common challenges end users face when adapting to new software systems in an organization?

End users often encounter challenges such as learning new interfaces, adjusting to updated workflows, and understanding new features when adapting to new software systems. These changes can initially cause decreases in productivity or confidence, especially if thorough training and support are not provided. Organizations typically address these challenges by offering user training sessions, clear documentation, and responsive IT support to ensure a smooth transition and help end users become comfortable and efficient with the new tools.

What are the key skills and qualifications needed to thrive as an end user, and why are they important?

To thrive as an End User, you should have basic computer literacy, familiarity with commonly used applications, and the ability to follow standard operating procedures. Comfort with tools such as Microsoft Office, web browsers, and company-specific software is typically expected. Strong communication, problem-solving skills, and adaptability help users effectively interact with support teams and embrace new technologies. These skills ensure efficient use of systems, minimize errors, and support seamless workflow within the organization.

What is the difference between End User vs Software Tester?

AspectEnd UserSoftware Tester
Required credentialsBasic computer skills, sometimes certifications depending on industryKnowledge of testing methodologies, certifications like ISTQB often preferred
Work environmentUses software in daily tasks, typically in office or remote settingsTests software in controlled environments, often in labs or testing centers
Employer and industry usageEnd users are customers or employees using the productTesters are employed by companies to ensure software quality
Search and comparison intentLooking to understand user roles and responsibilitiesSeeking info on testing roles and skills required

In summary, End Users are the individuals who utilize software for their daily tasks, while Software Testers focus on evaluating and ensuring the quality of that software before release. Both roles are essential but serve different purposes within the software development lifecycle.

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End User jobs near you
Infographic showing various End User job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $53,999 per year, or $26 per hour.

End User Support

ICANN

Los Angeles, CA • On-site

Full-time

Posted 9 days ago

Job description

Job Summary:
We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ICANN staff, contractors, and Board members. You'll support end users with hardware, software, collaboration tools, meeting services, and IT processes - helping maintain a productive, connected, and secure work environment across office and remote settings. In this role, you will take full ownership of the end-to-end user experience, from onboarding through daily support to issue resolution and continuous improvement.
Key Responsibilities & Duties:
Technical Support & Troubleshooting
  • Provide responsive on-site and remote support for desktops, laptops, mobile devices, peripherals, and user applications; own the user experience end to end.
  • Diagnose and resolve issues with Windows/MacOS operating systems and common business applications.
  • Act as remote hands for the infrastructure and network teams, assisting with server room or network tasks as directed.
  • Participate in on-call rotations as scheduled, proactively monitoring internal systems
User Lifecycle Management and IT Compliance
  • Follow IT's service delivery model by properly logging, tracking, and managing all user requests, incidents, and tasks through the designated ITSM ticketing system.
  • Support and adhere to the Joiner-Mover-Leaver (JML) process, including onboarding and offboarding tasks, account provisioning, and access controls.
  • Coordinate with HR and security teams to enforce compliance and ensure timely execution of IT-related changes.
  • Adhere to IT policies and procedures, and ensure their enforcement during all end user support activities-including those related to data retention, preservation, and compliance.
Collaboration & Productivity Tools
  • Administer software licenses and provide frontline support for end user productivity tools including Microsoft 365, Zoom, Slack, and other collaboration platforms.
  • Assist with user training and troubleshooting to ensure effective use of productivity tools.
  • Promote and enforce best practices in security awareness, including responsible use of systems, password hygiene, and data handling.
Project Support & Initiative
  • Support IT projects within the end user support remit (e.g., hardware refreshes, software rollouts, user training programs, or new service implementations).
  • Actively support cross-functional IT projects by providing input and implementation support related to end user needs, experience, and system adoption.
  • Contribute to continuous improvement initiatives by identifying trends, gathering user feedback, and recommending enhancements to tools, processes, and service delivery that improve the overall end user experience.
Conference Room & Meeting Support
  • Travel to local or regional offices as well as both in-person and hybrid ICANN ICANN events to provide high touch support, including setup, troubleshooting, and real-time assistance
  • Ensure seamless execution of hybrid meetings, town halls, and video conferencing sessions as needed.
  • Provide Level 1 support for conference room AV systems, digital displays, and meeting equipment.
  • Maintain and test room technology to ensure availability and performance.
Hardware & Asset Management
  • Deploy, configure, and maintain end-user hardware including desktops, laptops, printers, and mobile devices.
  • Maintain accurate IT asset inventory and oversee lifecycle management.
End User Engagement & Documentation
  • Create and maintain documentation including knowledge base articles and user guides.
  • Provide end-user training and communicate changes in IT services or tools.
  • Other duties as assigned or requested
Required Knowledge, Skills, and Abilities (KSAs):
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
  • Proficiency using desktop and server operating systems and application support experience with Microsoft, Apple, and Google solutions
  • Strong understanding of hardware support, mobile device management (MDM), and remote assistance tools
  • Experience with AV equipment, Zoom Rooms, and conference room technologies
  • Knowledge of ITIL or similar service management practices, particularly around user onboarding/offboarding
  • Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management)
  • Familiarity with networking basics (VPN, DNS, Wi-Fi troubleshooting)
  • Strong communication and interpersonal skills, with a focus on user experience and stakeholder engagement
  • Detail-oriented and organized with the ability to muti-task and work independently
  • Basic scripting or automation experience is a plus
  • Flexible availability
Education and Experience Requirements:
  • Associate's or Bachelor's Degree preferred
  • 0 - 1 years of related technical support experience with a Bachelor's degree; or equivalent years of experience if without a Bachelor's degree
  • Previous experience contributing to or leading user-facing IT projects
  • Preferred Certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundations
Language
  • Fluency, both written and spoken, in English is required
  • ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English
Working Conditions & Physical Requirements:
  • Work is performed in a normal office environment with limited privacy and some exposure to background noise.
  • While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
  • International travel may be required to support ICANN related meetings as requested for lengths of 10-12 days for each trip, approximately three times per year, likely on different continents.
  • Willingness and ability to travel domestically and internationally to support EUS function at other offices and meetings for lengths of 3-6 days, approximately five times per year.
  • Ability to travel with limited restrictions globally.
  • Comfort level with an international work environment.
  • The employee may occasionally lift and/or move up to 25 pounds.

Targeted Base Salary Low:
$53,000 + 10% Bonus + Benefits
Targeted Base Salary High:
70,000 + 10% Bonus + Benefits
Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate's location, work experience, knowledge, skills and other compensable factors.

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