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End User Jobs in Virginia (NOW HIRING)

Orgro

End User Support Specialist

Norfolk, VA

NMCI / Flank Speed End User Support Specialist (ACTR) IAT Level: IAT Level II - Enterprise IT Support Role Location: Norfolk, Virginia Employment Type: Full-Time, Direct Hire Requirement: US Citizen ...

Posted today

Southern Company

Analyst Sr, End User

Virginia Beach, VA · On-site

$66K - $105K/yr

Outside of direct executive engagement, the role functions as an End User Support analyst, providing advanced troubleshooting across enterprise environments. This includes partnering with the Service ...

Southern Company

Analyst Sr, End User

Virginia Beach, VA

$78K - $103K/yr

Outside of direct executive engagement, the role functions as an End User Support analyst, providing advanced troubleshooting across enterprise environments. This includes partnering with the Service ...

Southern Company

Analyst Sr, End User

Virginia Beach, VA

$83K - $110K/yr

Outside of direct executive engagement, the role functions as an End User Support analyst, providing advanced troubleshooting across enterprise environments. This includes partnering with the Service ...

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How much do end user jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for end user in Virginia is $25.29, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $26.68 per hour, depending on experience, location, and employer.

What does an end user specialist do?

An end user specialist provides technical support and assistance to users of hardware, software, or systems within an organization. They troubleshoot issues, install and configure equipment, and ensure users can effectively operate technology tools, often using help desk software and technical knowledge. Strong communication skills and technical certifications are typically required for this role.

What are the key skills and qualifications needed to thrive as an End User, and why are they important?

To thrive as an End User, you should have basic computer literacy, familiarity with commonly used applications, and the ability to follow standard operating procedures. Comfort with tools such as Microsoft Office, web browsers, and company-specific software is typically expected. Strong communication, problem-solving skills, and adaptability help users effectively interact with support teams and embrace new technologies. These skills ensure efficient use of systems, minimize errors, and support seamless workflow within the organization.

What is the difference between End User vs Software Tester?

AspectEnd UserSoftware Tester
Required credentialsBasic computer skills, sometimes certifications depending on industryKnowledge of testing methodologies, certifications like ISTQB often preferred
Work environmentUses software in daily tasks, typically in office or remote settingsTests software in controlled environments, often in labs or testing centers
Employer and industry usageEnd users are customers or employees using the productTesters are employed by companies to ensure software quality
Search and comparison intentLooking to understand user roles and responsibilitiesSeeking info on testing roles and skills required

In summary, End Users are the individuals who utilize software for their daily tasks, while Software Testers focus on evaluating and ensuring the quality of that software before release. Both roles are essential but serve different purposes within the software development lifecycle.

What are some common challenges end users face when adapting to new software systems in an organization?

End users often encounter challenges such as learning new interfaces, adjusting to updated workflows, and understanding new features when adapting to new software systems. These changes can initially cause decreases in productivity or confidence, especially if thorough training and support are not provided. Organizations typically address these challenges by offering user training sessions, clear documentation, and responsive IT support to ensure a smooth transition and help end users become comfortable and efficient with the new tools.

What are end users?

End users are the individuals who ultimately use a product, service, or system. They are the people for whom the software, application, or technology is designed, and their needs, feedback, and experiences are critical to the success of any project. End users may not have technical expertise, so products are typically developed to be user-friendly and accessible. In business and IT contexts, understanding end users helps companies create more effective and satisfying solutions.

Which IT field is best for 2030?

For end users, careers in cybersecurity, cloud computing, and data management are expected to grow due to increasing digital reliance. Developing skills in areas like AI, machine learning, and cybersecurity certifications can enhance job prospects in the evolving IT landscape of 2030.

What is the work of end user?

An end user is a person who uses a product, software, or service directly, rather than developing or maintaining it. Their role involves operating systems, applications, or hardware to perform specific tasks, often requiring basic technical skills and familiarity with the tools they use.

Is end user computing a good career?

End user computing involves supporting and managing users' hardware, software, and devices, often requiring technical skills and certifications such as CompTIA A+ or Microsoft certifications. It offers opportunities in IT support, help desk roles, and system administration, with a typical work environment that includes troubleshooting and user assistance. The career can be stable and growing as organizations increasingly rely on technology for daily operations.
What are the most commonly searched types of End User jobs in Virginia? The most popular types of End User jobs in Virginia are:
End User jobs near you
Infographic showing various End User job openings in Virginia as of July 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,607 per year, or $25.3 per hour.

End User Support Specialist

Orgro

Norfolk, VA

Full-time

Posted 7 hours ago

Posted today

Job description

Position: NMCI / Flank Speed End User Support Specialist (ACTR)

IAT Level: IAT Level II – Enterprise IT Support Role

Location: Norfolk, Virginia

Employment Type: Full-Time, Direct Hire

Requirement: US Citizen, Secret clearance

Compensation: Competitive with a full benefit package

About Us: We are a mission-driven organization in our delivery of high-quality engineering outcomes for our Defense and Federal contracts by combining disciplined processes with a culture of respect and accountability that helps our teams thrive while meeting complex program needs.

Position Summary

The NMCI / Flank Speed End User Support Specialist provides Tier I–II end-user support with a primary focus on mobile device software, applications, and enterprise mobility services used by Department of the Navy personnel within NMCI and Flank Speed enterprise environments. This role ensures reliable access to mission-critical mobile applications, Microsoft 365 services, and secure enterprise resources while coordinating technical support activities, account management, and lifecycle support in accordance with Department of the Navy (DoN) cybersecurity and information assurance requirements.

The End User Support Specialist serves as the primary point of contact for users requiring assistance with mobile device software, application functionality, authentication, and secure connectivity, while also providing general end-user support for NMCI and Flank Speed services as needed.

Key Responsibilities
  • Provide Tier I–II end-user support for mobile device software, enterprise mobile applications, authentication, and connectivity within NMCI and Flank Speed environments.
  • Assist Navy personnel with troubleshooting mobile application functionality, secure access, synchronization issues, Microsoft 365 mobile applications, email configuration, and account-related issues.
  • Coordinate resolution of mobile device software issues by working with NMCI service providers, government stakeholders, and support teams as required.
  • Support account provisioning, access management, and permissions assignment in compliance with Department of the Navy policies.
  • Execute move/add/change (MAC) requests, seat management functions, and lifecycle refresh activities.
  • Respond to and resolve help desk tickets, ensuring accurate documentation, timely follow-up, and escalation when appropriate.
  • Assist users with Microsoft 365/Flank Speed services, including Teams, SharePoint, OneDrive, Outlook, and other approved collaboration tools across desktop and mobile platforms.
  • Perform user account configuration, application setup, and device access verification to ensure compliance with NMCI standards.
  • Coordinate with NMCI service providers, site leads, telecommunications support, and government stakeholders on issue resolution and service updates.
  • Provide limited workstation and peripheral support when necessary to ensure continued user productivity, with primary emphasis on supporting mobile software and enterprise applications.
  • Ensure information security practices are followed at all times, including PKI usage, multi-factor authentication, and proper handling of Controlled Unclassified Information (CUI).
  • Maintain compliance with SECNAV M-5510.30/36 and SECNAVINST 5239.1 cybersecurity and information assurance requirements.
Required Qualifications
  • Minimum of five (5) years of experience supporting NMCI networks, Flank Speed, or Department of the Navy enterprise IT environments.
  • Demonstrated experience providing technical support for mobile device software, enterprise mobile applications, mobile authentication, and Microsoft 365 mobile services.
  • Experience supporting help desk operations, incident management systems (e.g., Remedy, ServiceNow), and ticket workflows.
  • Working knowledge of SECNAV M-5510 and SECNAVINST 5239.1 compliance and security requirements.
  • Experience with user account management, permissions, and enterprise application support within NMCI environments.
  • Understanding of Navy seat management, asset tracking, and lifecycle refresh processes.
  • Strong communication, customer service, and technical coordination skills.
  • Ability to work independently in a fast-paced Department of the Navy enterprise environment.
  • Must have an active Secret or above security clearance
Preferred Qualifications
  • Experience supporting Flank Speed Microsoft 365 environments.
  • Experience supporting enterprise mobile applications and secure mobile access within Department of Defense or Department of the Navy environments.
  • Familiarity with ACAS, HBSS, DoN cybersecurity processes, and ITSM best practices.
  • Prior experience supporting Navy command end users, regional support centers, or NMCI NGEN/NGEN-R programs.


What You Will Receive By Joining Orgro

  • Growth with a People First organization: We believe great work starts with respect and empathy - for our team and our customers
  • You will have Clear Expectations: There will be no guesswork. We provide documented processes and transparent communication so you can focus on doing your best work
  • Work-Life Balance: We value your time and well-being by providing flexible scheduling and realistic deadlines, which is just a part of our culture.
  • A Supportive Environment: Access to Orgro SOPs, templates, and mentorship to make your work repeatable, auditable, and stress-free

If you feel this position is the next step forward in your career, and you want to learn more about this amazing opportunity. Please reply with your best contact information, availability for a call, and your most recent resume. Due to the scope of the project, the position is time sensitive; your rapid response is appreciated.